Retail Customer Service Department Coordinator- FT

3 weeks ago

Honolulu HI, United States TJ Maxx Full time

Style is never in short supply at our more than 1,000 TJ Maxx stores. Each shift is a new opportunity to Discover Different.
Posting Notes: TJ Maxx Store 1263 || 1170 Auahi Street || Honolulu || HI || 96814
*Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
* Creates a positive internal and external customer experience
* Takes an active role in training and mentoring Associates on front end principles
* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
* Addresses customer concerns and issues promptly, ensuring a positive customer experience
* Ensures Associates execute tasks and activities according to store plan; Communicates accurately and effectively with management and Associates when setting and addressing priorities; Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Supports and participates in store shrink reduction goals and programs
* Available to work flexible schedule, including nights and weekends
* Strong understanding of merchandising techniques
* 1 year retail and 6 months of leadership experience
EAP; child care & cell phone discounts; pet & legal insurance; credit union; Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; short/long term disability; paid holidays/vacation/sick; scholarship program; adoption assistance. 50 per hour.
A new day means new merchandise, and a fresh chance to reinvent retail. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 1263 || 1170 Auahi Street || Honolulu || HI || 96814
Job Type: Full-time
50 per hour

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