Resident Care Manager

3 weeks ago

Portland OR, United States Touchmark Full time

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. Touchmark in the West Hills is Portland’s leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities. We are currently seeking the right person to join our growing team as a Resident Care Manager.
As a Resident Care Manager, you will enrich lives every day by ensuring residents in Assisted Living and Memory Care receive the highest level of dignity and care. This is a salaried, exempt from overtime position.
Serve as the primary point of contact for residents or resident families regarding resident care. This includes scheduling and sending resident care plan reminders and effectively communicating with physicians, other health care professionals, discharge planners, family members, and team members.
• Observe residents, determine if needs are addressed, and report observations and recommendations to the Health Services Director. This includes conducting service plan review meetings and making changes, ensuring the care plan is completed, including pre-work and post-work from the meetings as well as all documentation is completed.
• Complete quality assurance audits and ensure resident chart is organized.
• Must be able to work on-site and provide care directly to residents through clinical outbreaks of flu, norovirus, and other diseases, including pandemic situations.
Bachelor’s degree in health administration, social work, psychology, gerontology, or related field. Previous social services experience preferred. Have a minimum of two years of successful experience in licensed care;
• Basic understanding of the conditions and feelings associated with older adults;
• Have a commitment to Touchmark’s values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values and encourage others to be allies, friends, and givers
• Demonstrates knowledge of and ability to practice basic principles of coordinating all aspects of care (i.e. care plan, medical appointments, labs, medication, etc.)
• Person must possess qualities of leadership, responsibility, manage time, compassion, and patience;
• Ability to observe resident behavior and communicate such in an intelligent and professional manner;
• Have a genuine interest in caring for elderly residents and working in a geriatric environment;
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members, and visitors.
• Have weekend availability
Thorough training to be successful
• Flexibility to accommodate your schedule, preferably able to provide weekend coverage
• We offer training and an upward career path for all team members in health services.
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Assistance Program
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