Traveling Field Operations Associate

2 weeks ago

Roseville CA, United States Larkin Benefit Administrators Full time

As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. Reports To: Operations Manager
Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.
Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work.
ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis.
Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits.
Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.
Maintain high quality employee leave and ADA files according to set standards and naming conventions.
Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).
When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee.
Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
Available to back up multiple accounts.
Expected to report to the office five days per week; at six months of tenure, the ability to work a hybrid schedule including at least two days in the office per week is assessed based on performance. Hybrid work schedules are subject to change depending on performance and business needs.
Perform above duties in the office between regular business hours:
Roseville, CA office location: Monday to Friday, 8am to 5pm (PST)
Atlanta, GA office location: Monday to Friday, 8am to 5pm (EST)
Proficient typing and strong knowledge of MS Word.
Planning ahead, managing time well, being on time, and thinking of better ways to do things.
Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment.
Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies.
Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations.
Ability to keep abreast of any changes in law, policy, methods, procedures, etc. We celebrate diversity and welcome applicants from every background and life experience.

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