Branch Manager

3 weeks ago

Sacramento CA, United States AAA Northern California, Nevada & Utah Full time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. Benefits Medical, Dental, Vision, wellness program and more
~ Paid Holidays
~ Tuition Reimbursement Program


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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. This position is responsible for managing the overall growth, development, profitability, customer growth/ retention/satisfaction, member experience, and staffing of a branch. Implements and executes region business plans to position AAA Membership, Insurance and Travel products and services strategically, driving growth, profitability, customer loyalty and employee performance. Success in this role requires application of a deep understanding of the business within the branch to deliver year-over-year top line revenue growth and a stable to improving operating margin.
*Accountable for delivery of revenue and profitability through branch P&L management.
Responsible for the sale of all AAA products in the branch (Membership, P&C Insurance, Life Insurance, ancillary Insurance Products and Travel) and through other channels to customers.
Analyzes branch information and internal performance statistics to forecast opportunities. Develops and manages strategies to lead new business development, penetrate competitor markets and deliver on growth objectives.
Determines distribution strategy, associated staffing and support requirements to execute business plans and realize branch opportunities.
Takes action to support the resolution of issues and creation of solutions within business segments.
Leads the development, implementation and delivery of a strategy and associated business plans for the branch.
Plans, recruits, selects, conducts performance evaluation, sales actions plans/coaching, and performance management activities for employees.
Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a positive effect on employee and customer loyalty.
Develops network of relationships within community and represents AAAs interests to community leaders and other key audiences.
Ensures compliance with AAA policies, procedures, standards and regulations.
Demonstrated track record of successful business decision making, planning and leadership
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of property and casualty insurance and membership operations including industry trends, key drivers of business revenue on a profit and loss basis, large scale recruitment efforts and multiple distribution channels
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Bi-lingual communication skills (preferred)
Bachelor's degree in related area or an equivalent combination of education and experience
2-3 years supervisory experience in travel, retail sales, insurance or the financial service industry
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $88,231.

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