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Insurance Service Center Rep, Personal Lines
1 month ago
Experience: Prior P/L experience required. Ideal candidate will have an active P/L Producers license and the ability to maintain license for the duration of employment as an Insurance Service Center Rep, Personal Lines.
Knowledge: Strong endorsement processing experience needed. Additional Knowledge, Skills and Abilities Computer skills:
Strong typing and overall computer skills (MS office/outlook/chrome). Adaptability to new platforms, procedure changes and possible technical issues. Customer Service:
Communicate in a clear, concise manner while breaking down barriers for the customer Display active listening skills with a focus on timely resolutions Display empathy by understanding the customers’ needs Empowered to handle difficult calls using available resources while also maintaining a calm and knowledgeable tone. Flexibility with scheduling changes to provide customer support (OT/flex schedules) Display agility to changing skills and tasks as needed to provide customer support Excellent written communication Organized and detail oriented Knowledgeable about services offered by keeping up with procedure changes Problem Solving:
Ability to make sound business decisions without guidance. Able to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc…) Ability to use critical thinking to analyze and resolve a customer issue or provide alternative solutions. Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume. Ability to work quickly under pressure Personal accountability for tasks as well as department/individual goals Personal/Team development:
Takes accountability for performance of self-using tools provided Be open and receptive to coaching and feedback towards performance goals with a focus on future career growth for self and others Collaborate well within a team while providing support to less experienced team members to include peer training. Focus on innovation by recommending LEAN ideas to bring about process improvements Bilingual in Spanish a plus #MAPFRE123 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.
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Insurance Service Center Rep, Personal Lines
1 week ago
Webster, United States MAPFRE Insurance Full time**Active P/L Producers License is required** **Hours**: Initial **remote** training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Webster, MA, United States MAPFRE Insurance Full timePrior P/L Insurance experience requiredHours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
1 month ago
Webster, MA, United States MAPFRE Full timePrior P/L Insurance experience required Schedule: Hybrid - minimum 1 day per week in office after the conclusion of training. Looking for candidates within a comfortable driving distance to our Webster, MA campus Hours: Initial training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 5-6 weeks. Once training is...
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Insurance Service Center Rep, Personal Lines
1 month ago
Webster, United States Mapfre Full timePrior P/L Insurance experience required Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
1 month ago
Webster, United States MAPFRE Full timePrior P/L Insurance experience requiredHours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
4 weeks ago
Webster, United States Mapfre Full timePrior P/L Insurance experience required Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
3 weeks ago
Webster, United States Mapfre Full timePrior P/L Insurance experience required Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
2 weeks ago
Webster, United States Mapfre Full timePrior P/L Insurance experience required Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
1 week ago
Webster, United States Mapfre Full timePrior P/L Insurance experience required Hours: Initial on-site training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET with the option to work remote 1-2 days per month. In addition, working one (1) Saturday per quarter...
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Insurance Service Center Rep, Personal Lines
7 days ago
Webster, United States Mapfre Full time** Active P/L Producers License is required ** Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA...
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Insurance Service Center Rep, Personal Lines
3 days ago
Webster, United States Mapfre Full time** Active P/L Producers License is required **Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, and a requirement of a hybrid schedule at our Webster, MA Campus....
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Insurance Service Center Rep, Personal Lines
7 days ago
Webster, United States Mapfre Full timeThe successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients. Our business is consistently growing and changing and we strive to be Insurance, Customer Service, Personal, Service, Skills, Retail
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Northampton, MA, United States Alera Group Full timeWebber and Grinnell Insurance, an Alera Group Company is seeking for two Personal Lines Account Manager to join our Holyoke, MA Property & Casualty team! Webber & Grinnell Insurance is a client-focused, independent insurance agency. For over 150 years, we have provided insurance protection for thousands of individuals and businesses throughout...
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VP, Personal Lines Underwriting
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Personal Lines Account Manager
3 weeks ago
Northampton, MA, United States Alera Group Full timeWebber and Grinnell Insurance, an Alera Group Company is seeking for two Personal Lines Account Manager to join our Holyoke, MA Property & Casualty team! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak...
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Personal Lines Account Manager
2 weeks ago
Northampton, MA, United States Alera Group Full timeWebber and Grinnell Insurance, an Alera Group Company is seeking a Personal Lines Account Manager to join our Holyoke, MA Property & Casualty team! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight,...
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Personal Lines Account Manager
1 week ago
Northampton, MA, United States Alera Group Full timeWebber and Grinnell Insurance, an Alera Group Company is seeking a Personal Lines Account Manager to join our Holyoke, MA Property & Casualty team! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight,...
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VP, Personal Lines Underwriting
2 weeks ago
Webster, United States Mapfre Full timeReporting to the MAPFRE USA Chief Technical Officer, the VP, Personal Lines Underwriting plays a strategic and transformational leadership role to enable the company to make conscious decisions regarding discipline, transformation, and modernization in order to maintain market competitiveness. The VP, Personal Lines Underwriting is responsible for managing...