IT Manager, Senior

Posting Open Until Filled

Salary Commensurate with Experience

IT Managers ensure that the City of Atlanta’s IT Enterprise Application are available, reliable, and that they meet city’s business objectives. 

IT Manager supports, manages, coaches, and encourages, enterprise applications staff. The Enterprise Applications Division Manager is responsible for the management of the citywide Enterprise applications and systems and administration, applications acquisition, implementation, and upgrade; standards compliance, business systems alignment with all citywide applications and systems including but not limited to Kronos, TCP, DocuSign, ServiceNow, Adobe Pro and Creative Cloud all apps and many others. IT Manager also oversees citywide Application infrastructure and data management, business intelligence and data analysis that provides quantitative and qualitative solutions to business problems. IT Manager provides direction, training, coordinates workflow and project assignments, serves as a resource for all staff assigned to Enterprise Applications.

 PRINCIPLE ACCOUNTABILITIES : 

Oversees enterprise application:

• Development and performance, integration, and interfacing of systems. 
• Ensures high availability, security and accuracy of systems and data in accordance with generally accepted best practices and internal policies.
• Effective project management including: 
• Accurate scoping and definition for projects
• Assurance that enterprise Application division projects meet or exceed business goals set for projects.
• Vendor collaboration and management.
• Staff workload and resources management.
• Projects and tasks reporting.
• Proactive project risk management.
• Coordination with other divisions and units within AIM and user community.

Assigns, schedules, and oversees the daily activities of staff: 

• Delegates appropriately to staff based on their job level, skills, and abilities. 
• Promotes, implements, fosters an environment that proactively supports change and innovation.
• Reviews and analyzes team workload as a preliminary step before making decisions and assignments. 
• Infuses a learning culture to drive continual improvement. 
• Holds staff accountable, including giving them clear direction and defined objectives. 
• Proactively engages employees in conversations about their performance.
• Delegates and empowers staff to meet project objectives and customer expectations and appropriately administer systems.
• Coordinates with AIM Management and HR on discipline and termination procedures. 
• Develops training programs for each position in the division.

Manages enterprise applications projects and priorities as assigned by the AIM management through collaborating with other division managers: 

• Reviews and develops projects and schedules that span divisions. 
• Develops and maintains process, procedure, and policy as appropriate.
• Recommends strategic technology or business system changes to the CIO and to customer groups.
• Participates in developing short and long-term goals for the Information Technology Department. 
• Manages and administers service level agreements with business clients. 
• Shares responsibility for major processes such as change management, release management, and request management. 
• Establishes and enforces technical standards such as database, server, desktop, development, and others. 
• Ensures that customer service and communication with customers is a priority.

Recommends and manages assigned budget and any associated capital projects budgets. Monitors performance to budget and assures that city funds are managed carefully and transparently.

Manages and oversees the relationships between Enterprise Applications Team and business customers to ensure that IT goals are aligned, enhances, and the city’s business strategy. 

Accomplishes the selection, development, design, integration, and operation of enterprise applications and business software solutions across the city of Atlanta.

ESSENTIAL RESPONSIBILITIES : 

• Develops and administers consultant and vendor contracts, manages key vendor relationships, and coordinates other internal and external support relationships as assigned. 
• Supports regional business goals through maintaining regional relationships on shared infrastructure, IT standards, shared procurements, etc. Creates, reviews, and enforces hardware, software, and application architecture standards.
• Documents work processes and procedures which are internal to the Division. 
• Manages division applications portfolio and work plan.
• Develops and tests emergency management tools and processes.
• Develops and tests disaster recovery plans in conjunction with the other IT divisions and customers.
• Develops and analyzes strategies for mobility, cloud computing and applications support, and data analysis and presentation across systems. Oversees applications work for outside customers that the City of Atlanta contracts. 

  KNOWLEDGE, SKILLS, AND ABILITIES: 

• Comprehensive skills with database, application and system management and architecture, including traditional and web-based user interfaces, mobility, process and workflow management, reporting, and data analysis and excellent program management skills. 
• Leadership competencies include clear written and oral communications, ability to deal with ambiguity and shifting priorities, managerial courage, team building, conflict management, business acumen, and display of vision and purpose. Ability to motivate and encourage staff, build teamwork, and foster a sense of accomplishment.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other division staff, customers, and vendors.
• Comprehensive knowledge of data administration, relational database theory and design methods and comprehensive knowledge of data manipulation, definition, and control language concepts in support of extracting, transforming, analyzing, and reporting of application data. Working knowledge of PC operating systems, server operating systems, electronic storage and backup, data and voice communication, and networking. Includes high-level working knowledge of the domains of other divisions.
• Excellent organization, time management, problem solving and planning skills.
• Knowledge of the functions of City departments, standard City office operations and procedures, and interdepartmental working relationships. 
• Ability and willingness to maintain the absolute confidentiality of all sensitive files and materials accessed, discussed, or observed while in the performance of duties. 
• Knowledge of IT project management tools and techniques.
• Knowledge of budget and accounting skills for development and maintenance of division budget.
• Comprehensive skills with enterprise applications including design, architecture, implementation, and management using traditional and web-based applications, mobility, interfaces, and workflow tools and of best practices for enterprise applications development and management.
• Comprehensive skills in business intelligence, analytics and reporting, business analysis, enterprise systems integration and implementation, business process and workflow management and excellent project management skills.