Community Manager for Parks Edge

2 weeks ago

Charlottesville VA, United States The Franklin Johnston Group Full time

Community Manager (Tax Credit experience preferred)
Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations
Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
Operating the community within the financial guidelines and approved budget.
Required to work one weekend a month. Preferably the first weekend of the month.
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for the interviewing, hiring and on-boarding all community team members. Responsible for ensuring a professional appearance and behavior at all times for self and community team members.
Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations.
Responsible for the leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner.
Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Leasing Trends, Financial Performance and Projections and Occupancy Verifications.
Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities.
Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Responsible for reporting any unusual extraordinary circumstances regarding the residents or the community.
Directly supervises one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.
QUALIFICATIONS: Tax Credit Preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with the affordable housing process and HUD guidelines is required for this position. or three to five years related experience and/or training; Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public. LEADERSHIP and STAFF DEVELOPMENT: Experience in managing diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing the performance off staff members.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make and implement decisions under conditions of risk and/or uncertainty.
Ability to deal with problems involving a few concrete variables in standardized situations.
The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended for this position. Fair Housing must be completed within 1 day of hire. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All team members in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, and following company policies and procedures and fostering company core values.

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