Operations Regional Team Lead, Commercial

4 weeks ago

Woodland Hills CA, United States Royal Staffing Services Full time

About The Role: P and C License required. Reporting to the Operations Lead, Commercial Lines, the role is responsible for the implementation and execution of operational initiatives to support organic growth and revenue retention. This role will manage the commercial lines service team in the assigned region, to ensure optimization of customer experience, operational efficiencies, change management and transformation. The role will collaborate with and work closely with the operations leadership team. This role will influence and promote a positive culture and work environment. Responsibilities: Execute all commercial lines operations in assigned region to ensure the best client experience possible. Responsible for managing the Commercial Lines employees within assigned region. Communicate consistently with Operations Leads and Agency Leadership as necessary. Execute operational initiatives that support organic growth and retention goals through collaboration with members of the leadership team. Implement standard operating practices creating efficiencies through use of technology and processes. Responsible for leading and implementing key carrier strategic initiatives to achieve placement and revenue goals. Collaboration with human resources around personnel management and employee relations. Leverage operational excellence team to support overall optimization goals and utilization of tools and resources. Responsible for executing business processes to ensure compliance with regulations, policies, and procedures. Will handle a Commercial book of business as an Account Executive or Senior Account Manager. *This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* Requirements: Strong organizational and time management skills, along with a demonstrated attention to detail Superior skills in operational leadership, employee development, and employee engagement Professional verbal and written communication skills Strong ability to analyze, interpret, and communicate financial data and reporting. Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. Ability to make appropriate and timely key business decisions. Effective change management, time management, and follow-up skills Proven record of accomplishment of leading a team in a fast-paced work environment Proficient computer skills with agency management software systems Education/Experience: Bachelor’s degree or higher is preferred, or equitable experience. Minimum 6 years of technical commercial lines insurance experience. Minimum 2 years successfully managing a team. License required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hybrid environment, where work may be done in a temperature-controlled, non-smoking office. The noise level in the work environment is usually moderate. Benefits & Perks: Competitive Compensation, Industry-Leading Healthcare Savings and Investments, Charitable Giving Programs, Offering hybrid work option Opportunities for Growth, Educational Resources, Generous time away

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