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Call Center Staffing Analyst
1 month ago
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Sales teams advocate for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
DISH is seeking a seasoned Salesforce Leader with System Architecture Background and a deep understanding of the platform along with a proven track record of leading and developing high-performing teams. You will be responsible for managing a team of Salesforce Administrators, Developers, and Analysts, driving continuous improvement, and ensuring optimal utilization of the platform to achieve business objectives. Additionally, your system architecture background will be invaluable in driving design and implementing robust, scalable Salesforce solutions.
Key Responsibilities:
- Team Leadership:
- Lead and inspire a team of Salesforce professionals including developers and system administrators, fostering collaboration, development, and high morale
- Conduct regular performance reviews and provide coaching and mentoring to enhance individual and team performance
- Manage workload, delegate tasks effectively, and ensure timely completion of projects
- Salesforce Expertise:
- Possess a comprehensive understanding of Salesforce architecture, functionality, and best practices
- Configure and customize Salesforce instances to meet specific business needs and optimize user experience
- Analyze data and reporting to identify opportunities for improvement and optimize workflows
- Guide and train Salesforce developers to reach new levels of expertise
- System Architecture:
- Work alongside Dish Business’ salesforce architect to collaborate on design and implementation of scalable, secure, and efficient Salesforce solutions aligned with business requirements
- Collaborate with cross-functional teams, including IT, business stakeholders, and developers, to understand needs and translate them into actionable solutions
- Stay informed of the latest advancements in Salesforce technology and adapt strategies accordingly
- Project Management:
- Manage Salesforce projects, ensuring they are delivered on time, within budget, and meet defined goals
- Develop and document project plans, track progress, and identify and mitigate risks
- Define annual system development goals, maintenance, and drive capacity planning across allocated team members
- Collaborate with stakeholders to manage expectations and deliver successful outcomes
- Metrics and Reporting:
- Establish key performance indicators (KPIs) and measure Salesforce user adoption, data quality, and system performance
- Generate insightful reports and presentations to communicate platform value and ROI to stakeholders
- Continuously identify and implement opportunities for improvement based on data analysis
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree, preferably in Computer Science, Information Technology/Systems, Computer Engineering, or related IT discipline (or equivalent work experience); Masters Degree a plus
- 8-10+ years of experience working with Salesforce, including experience in configuration, customization, administration, and development
- 2-5 years of experience managing a team of Salesforce professionals
Skills and Qualifications:
- Strong understanding of system architecture principles and their application to Salesforce solutions
- Proven ability to lead, motivate, and develop high-performing teams
- Excellent communication, interpersonal, and problem-solving skills
- Strong analytical and reporting skills
- Highly organized with attention to details; ability to work independently or as part of an effective team
- Ability to effectively prioritize efforts on multiple projects simultaneously
- Salesforce certifications (Admin, Developer, Advanced Admin, etc.) are a plus
- Apply objective, analytical, and orderly thinking to the analysis of complex problems
- Demonstrate curiosity, embrace the adventure, willing to take risks & try innovative approaches, being adaptable to change, and learn from failures
- Strong desire to learn and add value to all aspects of the DISH business
- Self-starter needing minimal guidance and support for day-to-day tasks
Salary Ranges Compensation: $110,100.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
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