Rail Services Operations Manager

2 weeks ago

Landover Hills MD, United States System One Full time

The successful candidate will directly supervise the Rail Services business and employees at the site location of employment and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Supervise the daily activities at the Rail Services facility to include managing personnel and assets in a safe and cost-efficient manner
Responsible for all monthly reporting on project engineering, warranty, materials and financial budgetary issues
Ensure the timely set up of the site with manpower, machinery and materials as required
Understand the requirements of the contract and plan/prepare for the site set up and commissioning, spare material availability and supplier support staff
Manage and provide technical training to stakeholders when required
Control and manage site Maintenance Management System
Responsibility for customer satisfaction and all local customer feedback
Develop relationship with suppliers to facilitate resolution of any warranty and technical issues with the equipment
TRAINING/EDUCATION REQUIRED: Previous experience in Power (TCMS and Traction) and Knorr-Bremse (Brakes, Doors and HVAC) equipment highly desirable
Experience in the rail after-market field/maintenance/overhaul or a comparable industrial environment in a warranty role essential.
Training will be provided at existing operational facilities
Bilingual in English and Spanish is a Plus


INITIAL TRAINING: Quality system
Railway Safety Management System
Human Resources Policies


Self-Starter capable of resolving technical issues as they arise and/or coordinating and implementing solutions with the support of the engineering office.
Experience running warranty returns, spare part requisitions, store management, logistics control ideal.
Ability to work with customers at both top management and workshop floor levels
Technical skills and understanding essential rail components and systems; Shall comply with all client safety policies, procedures, and requirements that are communicated to them, including Job Safety Analysis (JSA) procedures
Shall wear all required Personal Protective Equipment (PPE) that is communicated and supplied to them
Shall keep their respective work area clean and orderly at all times
Shall attend all client required training as soon as possible before the start of their assigned work
Shall NOT operate any client equipment (forklifts, cranes, scissor lifts) until certified to do so

This position does not support immigration sponsorship

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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