Remote Product Manager

Found in: Jooble US O C2 - 2 weeks ago


San Francisco CA, United States Zoom Full time

At Zoom, we are trying to disrupt the Contact Center industry with our innovative and wholistic solution.
Beyond data analytics and reporting, you will build features to provide clear, relevant, and specific recommendations to allow customers to understand the implications of the information and determine the appropriate course of action to drive tangible outcomes and improve operational efficiency. You are passionate about data and detail oriented, and understand how to present data in a compelling but intuitive manner.
Lead the strategy and execution of delivering data-driven and actionable analytics and intelligence to our customers; Lead end-to-end product development efforts, from product discovery to post launch; collaborate with engineering, design and product marketing to define requirements and product success metrics, deliver features, and drive go-to-market.
Perform relevant market research, product research, feature research, competitor research, and more.
Collaborate with feature teams to derive business intelligence from data captured in the contact center system for different product feature areas.
lead user research, market analysis, and competitive analysis to guide product development.
Partner with eng to drive the right technology to ensure performance and scalability of reporting services within the Contact Center product suit.
Bachelor’s degree (Computer Science, Data Science or related field).
~5+ Years of experience as analytics product manager for highly complex B2B SaaS based applications and services, preferably in CCaaS and/or UCaaS industry
~ Experience as a Product Manager with a focus on user experience and user-centric design.
~ Salary Range or On Target Earnings:
$We also have a location based compensation structure; Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
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