Senior Client Services Engineer
4 weeks ago
As a Senior Client Services Engineer, you will be the technical escalation point for all Client Service Engineers and Technicians. You will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication and leadership skills.
In This Role, You Will- Provide support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack.
- Develop, enhance, and implement Client Services processes and policies.
- Schedule, manage, and direct Client Services team members on a daily basis.
- Research, install/implement, and upgrade internal systems and Saas platforms.
- Purchase hardware and software, and contribute to quarterly financial planning.
- Deploy and maintain conference room systems, printers, digital signage, and other office equipment.
- Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
- Create and maintain documentation for internal team processes and user-facing support articles.
- Travel may be required to support various locations within the Bay Area.
- 8+ years of experience in an IT Support/Admin role.
- 2+ years of experience in a lead role.
- Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
- Experience with VMware and client-level virtualization software (Parallels, VirtualBox, etc.)
- Experience with Google Workspace administration and troubleshooting.
- Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
- Strong security foundation and endpoint best practices.
- Experience with Jira, Confluence, or similar ticketing and documentation tools.
- Strong knowledge of Active Directory account administration.
- Experience configuring and/or troubleshooting Single Sign on (Azure, Okta, Ping, etc.)
- Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
- Scripting experience (PowerShell, bash, Python, etc.)
- Strong critical thinking, problem-solving, communication, and prioritization skills.
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