Director, Service Management Office

2 weeks ago

New York NY, United States MIDWAY LIVING INC Full time

Since 2016 Midway Living been a catalyst for transformative change in the lives of homeless families, empowering them to discover their inherent strengths and to chart a path out of homelessness, allowing them to redefine their narratives and lead lives of purpose.
We are seeking an experienced and dynamic Director Clinical Services / LCSW to join our organization and provide oversight and strategic guidance to all of the programmatic service delivery in our four shelter programs (one in Manhattan, two in Brooklyn and One in Queens).

The Director will play a pivotal role in supporting the organization’s mission and vision by overseeing a minimum of five LMSWs, , ensuring collaboration among staff, establishing and maintaining strong partnerships with community based organization in areas such as workforce development, education, childcare, health care, and immigrant legal services. The director will play a leading role in designing the organization’s social services approach, with an emphasis on a client-centered, trauma-informed care approach, and implementation of evidence based practices such as Motivational Interviewing.
Support Program Directors in the overall management of their programs by providing leadership and creating a program culture that is person-centered, and committed to continuous improvement in quality and outcomes.
Plan, schedule, organize and direct the delivery of all social services, including Case Management, Housing Placement, Child Care, after school and Recreation programming.
Provide coaching, training and staff development to the Social Service Team
Ensure that services meet contractual and regulatory requirements of NYC DHS and NYS OTDA
Interface with NYC Administration for Children’s Services (ACS) and NYC Department of Education on child abuse prevention and public school related issues. Review admissions and intake screenings and service plans
Conduct utilization reviews and case conferences to increase rate of permanent housing placements
Oversee and monitor incident management and crisis intervention by using root cause analysis and other techniques to reduce risks and preventable negative incidents
Develop and ensure linkages with housing, medical, behavioral health, public benefits, employment, childcare, education, legal and other community-based services and providers.
Oversee completion of psychiatric evaluations for 2010e housing applications
Demonstrated experience and expertise in meeting the needs of homeless families, including knowledge of housing, education, child welfare, domestic violence, and behavioral health services and systems
Experience working with diverse communities, including immigrants
Excellent leadership, interpersonal, and team building skills
Proficient in Microsoft Office 365 Suite
Bilingual English and Spanish preferred

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