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Client Services Rep/Office Services

2 months ago

North Kingstown RI, United States TEKsystems Careers Full time

NOW HIRING CUSTOMER SERVICE REPS IN NORTH KINGSTON*
***Training will be ON SITE. After that, you will only be required to come in 2-3 days a week***

* An established and customer focused benefits administrator is looking to bring eager customer service reps on for a September 23rd start date
* This is a position that can go permanent based off need and performance. We offer tremendous growth opportunities for motivated individuals
* The company provides a great work environment that is committed to inclusiveness, employee growth, and community involvement
*Customer Care Representative answer calls regarding health and life insurance coverage and assisting in the enrollment process and servicing policies.

* Answer inbound calls from policy holders
* Handle multiple software systems and complex computer systems
* Provide policy holders with information about their policies and benefits
* Assist with claims on an as needed basis
* Act as advocates for policy holders through claims and billing issues
* Follow up with policy holders on pending issues and follow the case through the end
*Individuals with the following qualities will be a great fit:*

* Outgoing and engaging in person and over the phone
* Training & Onboarding:*

* To get started, you will commit to 8-12 weeks of training.
* Training is comprehensive and as such we expect you to limit PTO.
* After training you will move into a consistent schedule that ranges between 8am-8pm Monday to Friday.
* Most shifts will be 8am-5pm. There may be a need for 1-2 12p-8p shifts per week. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.