Lead Courier Driver

3 weeks ago

Madison WI, United States Sleep Number Full time

Sleep Number is a sleep wellness technology leader. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. We hope you join us in creating the future through higher quality sleep
In addition to delivering an exceptional customer experience through the delivery, assembly, and demonstration of the Sleep Number Smart Bed ® and other Sleep Number products providing, the Field Services Lead Technician will serve as the local point of contact for all matters involving Fulfillment Quality, and inventory management. The Lead Technician will also share responsibility with the Supervisor for managing the local fleet, inclusive of DOT compliance, and preventative maintenance. As the subject matter expert on product and in home service, the Lead Technician must set a standard for efficiency, quality of work and customer engagement. The Lead Technician is responsible for the consistent onboarding and training of our newest team members and will be a main point of contact for assisting team members with challenges and questions.

Meets the requirements of the Field Services Technician
Primary trainer for all new Field Services team members. Trains current team members on changes to policy, procedures, and new products/services
Responsible for market inventory management, analysis, reporting and validation inclusive of storage facilities, dock locations and product on truck
Responsible for truck maintenance and works with leader to ensure all fleet is in optimal operating condition.
Maintain open lines of communication for field team members for on-the-job questions and concerns, escalating to Field Services Supervisor. Provides consistent two-way communication to and from team members to inform of key messages, goals, changes to processes, and performance results.
Develop and maintain cross functional relationship with key Retail and internal/external Supply Chain team members to ensure the on-time arrival, disposition, and inventory management of Sleep Number products.
Conducts on route installation and service visits in customer’s homes delivering, relocating, assembling, and repairing products to specifics with an expectation to personify Sleep Number’s customer experience standards.
Daily duties as assigned by the Field Services Supervisor and other job duties as related to business needs.

1 year Field Service Technician experience preferred.
~ Must have a valid driver’s license (commercial motor vehicle requirement of ability to drive commercial motor vehicle with gross weight of 15,001 pounds or more - CDL not required) and clean driving record.
~ Ability to provide training individualized to the specific needs of the team member
~ Strong mechanical and technical aptitude required.
~ Knowledge in smartphone technology and basic understanding of wireless networks


We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.


COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.Department of Labor’s Occupational Health & Safety Administration (OSHA), and state/local laws.


We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.


Americans with Disabilities Act (ADA)
It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. Category:Transportation, Keywords:Pick Up and Delivery Driver, Location:Madison, WI-53719

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