Senior Technology Operations Specialist

4 weeks ago

Washington DC, United States NAFSA: Association of International Educators Full time

The Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and business decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
 
you have a customer service mentality and are proactive and quick to respond to staff technical issues
- you have a strong commitment to continuous learning and staying updated on modern technologies
- you have solid understanding of and proven experience maintaining and supporting Microsoft O365 Active Directory and Windows and Mac (iOS) hybrid environments
- Network & Security Administration: Administer onsite servers and workstation computer networks and provide support for all cloud-based services. Administer and maintain hardware and software components in NAFSA's computer network, working closely with outsourced network engineering consultants. This includes the Windows server fleet, switches, hubs, network printers, UPSs, wireless routers, and other network components. Prepare, configure and test computer equipment for installation in NAFSA network.
Administer NAFSA's firewalls, including policy changes, network monitoring, and firmware upgrades.
Manage NAFSA's backup systems, making sure that the local and remote backups run on a daily basis and that virtual backup site is ready to replace servers in case of server crashes.
Maintain iMIS server in close collaboration with database administrator. Troubleshoots ODBC connections and monitors database and transaction log file size.
Manage Network Access, including:
Manage & support NAFSA's external DNS records.
Setup and remove network accounts in Active Directory and Office365 as needed.
Maintain remote access accounts on NAFSA remote servers for staff and vendor partners.
Install and maintain network printers, working closely with facilities manager overseeing printer maintenance contract.
Administer NAFSA's IP telephone system including assessing its ongoing viability and alternative telephony solutions.
Administer and maintain NAFSA's enterprise productivity applications including, but not limited to Office 365, Adobe Connect, SmartSheet, Dropbox, Zoom integrated communications apps, etc.
Maintain network security and PCI DSS compliance in close collaboration with members of the Technology Solutions team; Protect corporate assets; Help Desk Management/ Computer Support and Troubleshooting. Provide oversight for all computer systems customer support issues generated via NAFSA's ticketing support system, diagnosing, and troubleshooting workstation software and hardware problems. Provide troubleshooting support for NAFSA's software systems and applications, including, but not limited to: Windows, MS Access, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, Antivirus software, Web browsers, iPads and related applications and mobile technology devices, others as needed.
Support staff mobile device connectivity to enterprise cloud-based email & telephony.
Work closely with MSP to support staff users of NAFSA-supplied hardware and software; Conference Network Planning, On-site Management and Support. Provide conference technology support for NAFSA's Annual Conference including all technology budgeting, internet contracting, network planning, design, implementation and maintenance support, working closely with the Conference Logistics, Technology Solutions, and external vendors.
actively monitor and ensure quality of service during the conference.
Create and update convention center floor plans in conjunction with Conference Logistics staff and NAFSA's general contractor.
Where locally necessary and appropriate, map, order and oversee all electrical infrastructure requirements.
Manage and supervise setup of computer & network equipment in all areas where NAFSA has purchased internet access including but not limited to the NAFSA staff office, registration, expo hall, pavilion, bookstore, hotels, etc.
 
Vendor & Staff Management. Work closely with numerous external vendors who provide technology infrastructure support; Supervise Technology Support temporary staff when needed; assign tasks as appropriate and monitor performance.
Acquisition and deployment. Oversee the procurement of new technology shared systems, oversee installation, and resolve adoption issues.
Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
Work with the Senior Director, Technology to prepare budget proposals and actively manage and monitor operational expenditure statements.
Staff Training. Onboard and offboard staff, temporary workers, and interns, ensuring that all standard procedures are followed, and completed in a timely manner.
Provide ongoing hardware and software training for staff as appropriate in close collaboration with members of the Technology team. This may take the form of in-person, or team-based training to provide staff with periodic guidance and assistance related software productivity.
Develop and maintain current how-to guides & learning resources for all NAFSA enterprise-supported productivity applications (O365, Dropbox, Zoom, SmartSheet, etc.) on NAFSA's technology training site.
Other project and duties as assigned by management. Associate's degree in Information Technology or related field or equivalent combination of education and experience.
Minimum of five (5) years' experience servicing an IT Help or Service Desk, or hands-on experience providing end-user support for web-based software applications.
Proven ability to use, teach, and troubleshoot a variety of software such as Microsoft O365, telephony or other SaaS products.
Effective and friendly communication skills and the ability to work with all levels of management and staff to carefully listen to issues and provide effective response and solutions.
Ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors.
Ability to research and diagnose PC and laptop hardware and software problems.
Bachelor's degree in information technology or related field, or equivalent combination or related education and experience.
Experience with nonprofit, education, or international education institutions.
Additional Help Desk certification, such as A+ (CompTIA), ITIL, Windows 10, or other relevant Microsoft certifications
 
 


Operations Specialist, Location:

  • Senior Technology Operations Specialist

    1 month ago

    Washington, United States NAFSA: Association of International Educators Full time

    Job Type Full-timeDescriptionThe Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and...

  • Senior Technology Operations Specialist

    4 weeks ago

    Washington, United States NAFSA Full time

    The Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and business decision makers in other...

  • Senior Technology Operations Specialist

    4 weeks ago

    Washington, United States NAFSA: Association of International Educators Full time

    Job Type Full-time Description The Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and...

  • Senior Technology Operations Specialist

    6 days ago

    Washington, United States NAFSA: Association of International Educators Full time

    Job Type Full-time Description The Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and...

  • Senior Technology Operations Specialist

    5 days ago

    Washington, United States NAFSA: Association of International Educators Full time

    Job Type Full-time Description The Senior Technology Operations Specialist ensures the efficient operation of on-premises and cloud-hosted networks, servers, databases, software, and equipment as well as ensuring that end users are receiving the appropriate desktop support assistance. This position works closely with the Senior Director, Technology and...

  • Business Operations Specialist

    1 month ago

    Washington, United States ASRC Federal Holding Company, LLC Full time

    The Technical Countermeasure Program Specialist (Business Analyst) is responsible for managing projects and budgets related to implementing technical countermeasures to mitigate threats to Federal facilities. Projects managed include alarm systems, m Business Operations, Operations Specialist, Operations, Specialist, Senior, Business, Manufacturing,...

  • Senior Engineer

    1 week ago

    Washington DC, United States Cisco Full time

    S. national, lawful permanent resident, asylee, or refugee). CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Federal government, state and local governments, education, and publicly funded...

  • Senior Director, Information Technology

    1 week ago

    Washington DC, United States International Republican Institute Full time

    Job Summary Every employee of IRI is responsible for carrying out the Mission of IRI and demonstrating the Core Values in their day-to-day operations. The Core Values, which are IRI's foundational building blocks include: Excellence - We believe in quality results delivered by investing in people. Freedom - We believe in exploration and...

  • Information Technology Specialist

    2 months ago

    Washington, Washington, D.C., United States Department Of Energy Full time

    Summary This position is part of the Department of Energy (DOE), Office of Intelligence and Counterintelligence. As an Information Technology Specialist, you will support the DOE Counterintelligence (CI) mission, you will provide information technology (IT) expertise to DOE CI mission activities, including investigations, awareness, analysis, insider...

  • Senior Digital Strategist

    1 week ago

    Washington, United States Smithsonian Institution Full time

    This IT Specialist serves as OET’s Senior Digital Strategist/Educational Technology Manager, managing and implementing appropriate technologies to support the operation of an Institutionwide educational technology and media program with a worldwide audience. In this position, you will: Develops, implements, and oversees the portfolio of educational...

  • Now Hiring

    3 weeks ago

    Washington, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Senior Workplace Operations Specialist

    2 weeks ago

    Washington, United States SHEIN Distribution Corporation Full time

    Job Title: Senior Workplace Operations Specialist IReports to: Director of Workplace Operations & ExperienceJob Location: Washington, District of Columbia, USAJob Status: Exempt, FTAbout SHEINSHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect...

  • Senior Workplace Operations Specialist

    2 weeks ago

    Washington, United States SHEIN Distribution Corporation Full time

    Job Title: Senior Workplace Operations Specialist IReports to: Director of Workplace Operations & ExperienceJob Location: Washington, District of Columbia, USAJob Status: Exempt, FTAbout SHEINSHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect...

  • Operations and Technology Officer

    1 week ago

    Washington DC, United States Pact Full time

    Operations and Technology Officer Job Locations US-DC Job ID 2024-2206# of Openings 1 PACT Overview Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience,...

  • Information Technology Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Judicial Branch Full time

    Summary The Information Technology Specialist (Enterprise Architecture) position is located in the Department of Program Services (DPS), Case Management Systems Office (CMSO), National Applications Division (NAD). The CMSO develops and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff,...

  • Senior Program Integrator

    4 weeks ago

    Washington, DC, United States Modern Technology Solutions Full time

    Overview Own Your Future.Modern Technology Solutions, Inc. (MTSI) is searching for a Senior Program Integratorto join our team.  Why is MTSI known as a Great Place to Work?Interesting Work:  Our co-workers support some of the most important and critical programs to our national defense and security.  Values: Our first core value is that employees come...

  • Business Operations Specialist

    3 weeks ago

    Washington, DC, United States ASRC Federal Holding Company Full time

    Job TitleBusiness Operations Specialist - SeniorLocation1201 M St DCJob DescriptionJOB DESCRIPTION: The Technical Countermeasure Program Specialist (Business Analyst) is responsible for managing projects and budgets related to implementing technical countermeasures to mitigate threats to Federal facilities. Projects managed include alarm systems,...

  • Senior Acquisition Specialist

    7 days ago

    Washington, United States Garud Technology Services Full time

    Job DescriptionJob DescriptionSenior Acquisition Specialist - CISAGARUD is in search of a motivated, self-driven Senior Acquisition Specialist to join our team supporting a critical Department of Homeland Defense client! The ideal candidate must have a passion for their work, be innovative, and possess strong verbal and written communication skills.About...

  • Senior Acquisition Specialist

    5 days ago

    Washington, United States Garud Technology Services Full time

    Job DescriptionJob DescriptionSenior Acquisition Specialist - CISAGARUD is in search of a motivated, self-driven Senior Acquisition Specialist to join our team supporting a critical Department of Homeland Defense client! The ideal candidate must have a passion for their work, be innovative, and possess strong verbal and written communication skills.About...

  • Information Technology Specialist

    5 days ago

    Washington, Washington, D.C., United States Deputy Assistant Secretary For Information And Technology Full time

    This is a bargaining unit position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:411- Technical Support Specialist - Customer Service and Technical SupportFor more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey,...