Front Desk Supervisor
2 weeks ago
Responsibilities of the Ideal Candidate: Train and monitor front desk staff. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Uphold friendly, courteous telephone service and interactions with guests and fellow employees. Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests. Preserve the security and privacy of guest rooms and administrative keys. Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs. Assists with special requests, group blocking and unusual circumstances. Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients. Maximize revenues through sales strategy and outstanding customer service. Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding. Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information. Sustain the safety of the property through risk‑management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures. Serves as a role model to demonstrate appropriate behaviors. Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures. Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards. Fosters open channels of communication between all employees. Follow all additional duties as assigned by management. Experience and Education: At least 2 years of hotel front desk experience Excellent people skills to supervise staff Physical Requirements: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in‑person and phone conversation Ability to bend and twist, push and pull, stoop, and kneel Ascend and descend a ladder We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: Peregrine Hospitality Equal Opportunity Employer M/F/Disability/Veteran and Drug Free Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
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Front Desk Supervisor
3 days ago
Waltham, United States Pyramid Global Hospitality Full timeJoin to apply for the Front Desk Supervisor role at Pyramid Global Hospitality. Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a...
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Front Desk Supervisor
2 days ago
Waltham, United States Pyramid Global Hospitality Full timeJoin to apply for the Front Desk Supervisor role at Pyramid Global Hospitality . Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a...
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Front Desk Supervisor
4 weeks ago
Waltham, United States Pyramid Global Hospitality Full timePyramid Global Hospitality Front Desk SupervisorWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is...
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Front Desk Supervisor
3 days ago
Waltham, United States Peregrine Full timeLocationResidence Inn Waltham 250 Second Avenue Waltham, MA 02451, USAResponsibilitiesTrain and monitor front desk staff.Full understanding of the software system; assist with reservations, check‑in and check‑out.Uphold friendly, courteous telephone service and interactions with guests and employees.Coordinate with guests from arrival to departure:...
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Front Desk Supervisor
5 days ago
Waltham, Massachusetts, United States Peregrine Hospitality Full timeResponsibilities of the Ideal Candidate: Train and monitor front desk staff.Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.Uphold friendly, courteous telephone service and interactions with guests and fellow employees.Coordinate with guests prior to arrival and through to their departure...
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Front Desk Supervisor
2 weeks ago
Waltham, MA, United States KSL Resorts Full timeResponsibilities of the Ideal Candidate: Train and monitor front desk staff. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Uphold friendly, courteous telephone service and interactions with guests and fellow employees. Coordinate with guests prior to arrival and through to their...
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Front Desk Supervisor
2 weeks ago
Waltham, MA, United States KSL Resorts Full timeResponsibilities of the Ideal Candidate: Train and monitor front desk staff. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Uphold friendly, courteous telephone service and interactions with guests and fellow employees. Coordinate with guests prior to arrival and through to their...
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Waltham, United States Pyramid Global Hospitality Full timeA hospitality company is seeking a Front Desk Supervisor in Waltham, MA, to provide exceptional customer service and lead a team. This role includes resolving guest issues, supervising daily operations, and training new staff. The ideal candidate must have a high school diploma and a passion for making an impact. Flexible schedule availability is important....
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Waltham, United States Pyramid Global Hospitality Full timeA hospitality company is seeking a Front Desk Supervisor in Waltham, MA, to provide exceptional customer service and lead a team. This role includes resolving guest issues, supervising daily operations, and training new staff. The ideal candidate must have a high school diploma and a passion for making an impact. Flexible schedule availability is important....
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Front Desk Supervisor
5 days ago
Embassy Suites Waltham, United States Pyramid Waltham Management Full timeWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
