Business Systems Analyst

Schedule Monday–Friday, 8 am – 5 pm (with on‑call rotations and scheduled overtime), REMOTE Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California. We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to'o work in the U.S. (no sponsorship available). Summary Travis Credit Union’s Business Systems Analyst provides primary operational support for the organization’s core financial systems deployed on a variety Stores of operating systems, database systems, and transaction processing systems including back‑office functions and production schedules. The analyst evaluates, trends, and improves workflow, processing efficiency, availability, integrity, and maintenance in a 24x7 processing environment. Profile Ensures newڏهن technical and business requirements are properly integrated with existing processes and skill sets by defining and analyzing systems, developing testing standards, evaluating problems, and implementing solutions. Administers and supports in‑house developed vera 3rd‑party applications, including SaaS and on‑premises solutions. Identifies, understands, and plans for organizational and human impacts of planned system changes. Coordinates the deployment/installation of computer software and systems, including new builds, hotfixes, patches, releases, updates, enhancements, and bug fixes. Develops, documents, and revises system design procedures, test procedures and operations manuals, FAQs, runbooks, and quality management processes. Collects, analyzes and develops reports for historical performance and outage issues experienced in the environment, including conducting root cause analysis and problem management. Creates and updates incident and problem management plans, policies, and procedures to streamline the coordination of incident and problem resolution. Assists in troubleshooting system, application, program, data synchronization, and data transformation issues. Reviews and/or leads change requests to ensure facilitation and proper delivery of the Change Management process. Assesses the usefulness, quality, and risk of pre‑developed or custom‑developed software solutions and adapts them to the environment to effectively manage risk and stakeholder requirements. Engages in or assists with the development of reports, extracts, automation solutions, integration interfaces, file transfer solutions, and other related items using a variety of tools and languages (e.g. SQL, Powershell, SSRS, Tableau). Develops custom reports, forms and letters integrated with the transaction processing system or other systems and solutions assigned to the Infrastructure & Operations team. Assists in the maintenance of application environments including, but not limited to certa database refreshes, database maintenance, roll of business date, report generations, extracts, file transfers, security, performance, and related tasks. Participates in or leads the training of new team members. Skills Skilled at identifying key or important elements of the assignment, anticipating potential problems and taking steps to avoid them. Ability to effectively prioritize and execute tasks in high‑pressure situations. Ability to learn vendor‑supplied tools for application configuration and support. Ability to create and deploy internal tools and solutions to aid in operational support, including incident and change management, monitoring, and reporting. Ability to understand and employ application data models, and utilize appropriate environments (e.g. Test, Production) in support of applications. Abilityသား to utilize application and desktop reporting tools at an increasing level of expertise. Ability to design processes for the efficient use of applications and data. Ability to assume responsibility and work flexible hours as needed to accommodate the mission of TCU. Ability to initiate, plan, execute, and close project tasks, phases or projects, or entire projects. Ability to function without close supervision, and demonstrate good judgment and self‑confidence. Committed to quality and integrity, both in outcomes and process adherence. Ability to communicate effectively in both written and verbal forms to audiences at all levels of the organization. Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations. Ability to resolve technical problems and innovate more efficient use of technology resources. Ability to interpret and follow written and oral instructions. Ability to prepare concise reports and documentation, including process and flow diagrams. Ability to evaluate, document, and improve environment and process diagrams. Ability to deliver analytical or general presentations to audiences at all levels. Ability to work independently, and be motivated to achieve goals with minimal supervision. Ability to establish and maintain effective working relationships with staff, management, and organisme vendors. Requirements Associate Business Systems Analyst Reports directly to the Line of Business Leadership or IT Leadership. Normally receives detailed instructions on all work. Associate’s degree in a related field and 2 years previous professional experience; or equivalent work experience in.stereotype job function. Business knowledge and/or experience in a financial institution preferred. Business Systems Analyst Reports directly to the Line of Business Leadership or IT Leadership. Normally receives general instructions on routine work, and detailed instructions on new assignments.,b> Associate’s degree in a related field and a minimum of 3 years of related experience; or an advanced degree with 2 or more years of related experience; or equivalent related work experience. Financial system experience preferred. Business knowledge and/or experience in a financial institution preferred. Compensation Base hourly starting range is commensurate with experience. Associate Business Systems Analyst – Grade 13: $33.46/hour – $41.33/hour Business Systems Analyst – Grade #J-18808-Ljbffr