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Carrier Channel Programs Manager
2 days ago
Cupertino, California, United States Sales and Business Development The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services.
This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We're seeking an exceptional strategist and execution powerhouse to lead our global Carrier initiatives across digital and physical touch points. In this high‑impact role, you'll shape how customers around the world experience our products through tens of thousands of retail points of sale.
Description As our Carrier Program Manager, you'll architect and drive omni‑channel programs that redefine customer experiences globally. Your strategic vision and flawless execution will directly impact our brand presence and sales performance across our entire ecosystem. You'll collaborate with leaders across our organization, including: Store Experience & Technologies, Product Marketing, Engineering, Marcom, Digital & E‑commerce, Merchandising, Finance, Staff and Training to name a few. These initiatives will be designed to apply across tens of thousands of point of sales and sites from our Telco Customers across the world.
The Carrier Program Manager is a strategic thinker and organized team player. They will drive, project manage and deliver these omni‑channel programs to our channel programs globally, focusing on both online and in‑store customer experiences. The work will include but is not limited to collecting external market research, defining program scope, identifying key deliverables, writing and developing operational program content, working with a cross‑functional team to develop full program deliverables, project managing the plan of record, establishing metrics, and tracking deployment and success key performance indicators. This is a critical position with colleagues who depend on your reliability, accuracy, attention to detail and high‑quality work.
This position also includes other ad hoc projects to support the business on an as needed basis.
Responsibilities
Create and execute innovative go‑to‑market strategies that seamlessly blend online and in‑store customer experiences Manage the complete lifecycle of strategic initiatives from concept through global deployment Build compelling business cases that connect physical and digital customer journeys to measurable business outcomes Orchestrate cross‑functional excellence, align diverse teams across different regions toward common objectives with clear accountability Deliver measurable results, establish KPIs, analyze performance data, and optimize programs for maximum impact Provide regular updates to leadership, business owners, and company executives Draft program communications Gather internal and external best practices, conduct & collect external market research to support strategy Minimum Qualifications Minimum 8 years experience developing/running and managing programs in consumer retail, Carrier or a related industry.
Experience
in effectively managing multiple cross‑functional projects simultaneously Outstanding communication and presentation skills up to executive level Experience working with global stakeholders and managing global initiatives Detail oriented and demonstrated ability to complete work comprehensively and accurately Bachelor's degree or equivalent experience Preferred Qualifications Deep understanding of physical‑digital customer journey integration Experience managing channels in Telco route to market or related industry. Proficient in Excel and Keynote Ability to simplify the complex and achieve clarity when ambiguity exists. Self‑starter with a consistent track record of delivering high impact results.
Compensation
and Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $146,800 and $221,200, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
You’ll also receive benefits including: Comprehensive medical and dental coverage Retirement benefits A range of discounted products and free services Reimbursement for certain educational expenses — including tuition, for formal education related to advancing your career at Apple Additional discretionary bonuses or commission payments as well as relocation, subject to eligibility and terms of the applicable plan or program Learn more about Apple Benefits. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr
