Store Manager

Join to apply for the Store Manager role at Walgreens Job Objectives Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied). Resolves customer complaints and helps respond to customers’ special needs. Operations Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Supervises the control of store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. Supervises merchandising by planning and implementing sets and resets and revisions of basic department displays and promotional space. Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock. Supervises receiving, stocking, pricing, returning, and transferring merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. Ensures store grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location with strict compliance to applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products. Ensures staff have working knowledge of computer and technology systems and software; ensures response to system problems by contacting IT support. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including serving as a pharmacy technician when necessary and allowed by law. Analyzes performance indicators of the clinic and works with the Clinic Coordinator or Manager to ensure performance and support. Business Planning Identifies sales opportunities to ensure growth and performance of the store and pharmacy. Manages inventory levels through ordering, keeping stock, liquidating stock, and anticipating fast-selling items and seasonal changes. People and Performance Management Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression. Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members. Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up according to deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies and applicable employment laws; treats all team members fairly. Communicates regularly with team members through one-on-one discussions and meetings to ensure open communication between management and staff. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity; attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager position. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law and pursues certification as required by state. Seeks self-development by monitoring own performance and learning about retail and management, including the pharmacy. Communications Serves as liaison between district, corporate and the store; provides a communication channel, responds to requests, and implements initiatives. Conducts community outreach and assists District Manager in planning and attending community events. Basic Qualifications Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date. Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications Bachelor’s Degree. PTCB or ExCPT Certification. Three years retail management experience, including supervising others, managing, and assigning work. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range will depend on geography, skills, education, experience and other factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page. If you are applying on a job board or unable to click the link, please copy and paste this URL into your browser: jobs.walgreens.com/benefits #J-18808-Ljbffr