Pharmacy - Ambulatory Care Pharmacy Technician II

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles. Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider. Job Description Job Title : Pharmacy Technician II Reports to: Pharmacy Technician and Prior Authorization Manager Department: Woonsocket Medical FLSA Status : Non-Exempt Job Grade: 5 Version Date: 2025 General Responsibilities: The Pharmacy Technician II works collaboratively as part of the interprofessional clinical care team which includes physicians, nurse practitioners, nurses, nurse care managers, behavioral health providers, a clinical pharmacist, and other clinical staff. The Pharmacy Technician II works independently in a remote/office setting under the direct supervision of the clinical pharmacist and Pharmacy technician & prior authorization manager to determine the appropriateness of prescription refill requests using the electronic medical record and will then authorize appropriate requests from pharmacies using our protocol and provider preferences. The Pharmacy Technician II will also assist other support staff in completing prior authorization requests on behalf of the providers at Thundermist Health Center. The Pharmacy Technician II will act as a liaison between providers and insurance companies and pharmacies to ensure our patients receive their medications in a timely manner at their respective pharmacies Qualifications: Required Qualifications: • Licensed by the state of Rhode Island as a Pharmacy Technician II. * Have passed the Pharmacy Technician Certification Examination (PTCE) or the Institute for Certification of Pharmacy Technicians "ExCPT" examination • Minimum 3 years as a pharmacy technician II strongly preferred. • Previous involvement in prior authorization management and medication refill requests • Maintain certification with PTCB or EXCPT to renew license (complete CEs etc.) • Knowledge, skills, and abilities: Extensive knowledge of the refill renewal process and of insurance company prior authorization processes (from a pharmacy perspective) • Knowledge of basic medical terminology and prescription sig codes • Basic understanding of what common medications for (heart, blood pressure, mood, etc.) • Strong written and verbal communication skills. • Experience communicating with providers is strongly preferred • Proficiency in using database information systems and Microsoft Office Suite. • Previous experience with electronic medical records, especially eClinicalWorks, preferred but not required. Preferred Qualifications: Post-secondary training in Medical Assistant Program/Professional School Bi-lingual in English and Spanish 1-year experience working with prior authorizations/referrals Candidates who do not meet all the preferred qualifications are encouraged to apply. Significant Job Functions: Duties include reviewing and authorizing medication refill requests from patients and pharmacies utilizing the electronic health record. The Pharmacy Technician II will be responsible for completing the medication prior authorization process for Thundermist Health Center providers once the refill process is established. The Pharmacy Technician II will provide services at all Thundermist Primary Care locations across Rhode Island. Assists providers with questions about the medication refill and prior authorization processes Contacts patients by phone when necessary Additional responsibilities may also involve interacting with University of Rhode Island PharmD students and teaching them about the medication refill processes. Non-Exertion Work Functions • Ability to work independently, exercising sound judgment, discretion and the initiative to facilitate change • Excellent analytical and problem-solving abilities and interpersonal, written, and verbal skills. • Excellent organizational skills, diplomacy, and professionalism. • Displays excellent judgment and decision-making skills. • Displays excellent customer service skills. • Displays professionalism at all times. • Displays excellent communication skills and is able to interact well with a diverse population of patients, physicians and other staff members. • Displays ability to work in a team environment. • Follows all policies and procedures. • Other responsibilities as determined by the scope of the practice Physical Effort/ Environment: This role is a remote position, allowing duties to be performed from home. Organizational skills; phone, computer, writing, and typing. Work Schedule Demands: This is a full-time position, working 40 hours a week, unless part time status is agreed upon by administration. Communication Skills: Communication with patients, providers, and colleagues on a daily basis. Exceptional oral and written skills needed. Proficient in all applicable medical terminology. Bilingual capacity in Spanish or Laotian is a plus. Good interpersonal skills are needed. Confidentiality of Information: Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Additionally, this role will have access to sensitive agency information & medical records. The incumbent must apply strict confidentiality. ADA & EEOC Statement: Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.