Regional Director of Inpatient Therapy Services

Regional Director of Inpatient Therapy Services $150,000.00-$180,000.00 | Allentown, PA | 1 week ago Job Summary Director of Inpatient Therapy Operations and Program Innovation has responsibility of administrative and operational oversight of inpatient therapy at the hospital to which they are assigned. Occupational Therapy, Physical Therapy and Speech Therapy services provided by Good Shepherd Rehabilitation Network. Compliance Assures therapy compliance with external regulatory body standards. Collaborates with the Safety Department to ensure all therapy units follow current safety procedures.

Maintains current inpatient therapy care policies. Assures current contractual relationships with therapy agencies and academic institutions. Coordinates the development and maintenance of therapy position descriptions and performance appraisals. Ensures ongoing, progressive and sustainable clinical competency of therapy staff, in collaboration with the therapy Management Team.

Administration/Operations Oversees and coordinates clinical outcomes management. Oversees and coordinates therapist productivity collection and reporting. Oversees participation in health fairs and community outreach activities. Recruitment Oversees therapy candidate interview, screening and offer process to fill existing and future job openings and promote career opportunities within the organization.

Stays abreast of current and future hiring and business needs. Assures candidates meet specific career ladder requirements and approves hire of candidates. Education Assures continuing education and professional development opportunities for staff. Essential Functions Employees Satisfaction Regularly meets with employees to improve communication and to build productive relationships.

Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations. Analyzes employee satisfaction data & identifies opportunities for improvement. Establish/Update Processes and Work Practices for the Unit/Department Manages and eliminates process workarounds by appropriately and consistently sharing with organizational partners the issues requiring their attention. Analyzes employee satisfaction data on a quarterly basis and identifies opportunities for improvement.

Shares data with staff and mutually identifies opportunities for improvement within the department’s span of influence. Collaborates with staff to develop action plans for improvement. Implements and follows through with action plan. Staff Education Assures continuing education and professional development opportunities for staff.

Academic & Clinical Education Provides oversight for clinical education and academic education of Occupational & Physical Therapists, Speech Language Pathologists and Therapist Assistants. Research Promotes research initiatives in OT, PT and ST. Internal Partnerships Works with GSRN leadership in developing programs, services, and initiatives to anticipate future customer needs, build customer loyalty, and generate profitable growth. Sets standards and drives operational integration of programs by ensuring alignment of communication to Leadership.

Manage Team and Individual Performance Drives patient/client loyalty and physician referral by ensuring staff understand the GSRN commitment to service, their own work processes, and have the necessary skills to meet service expectations. Manages patient/client complaints and provides timely follow‑up to ensure satisfaction. Ensures that staff understand and demonstrate service recovery commitment. Establishes updates processes and work practices for GSRN Therapy Services in conjunction with all stakeholders involved in the patient care processes, instituting operational changes based on data.

Communicates, reinforces, and updates as necessary the environment of care procedures (e.g., safety, security, hazardous materials, emergency, medical equipment, and utility management). Continuously improves area operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence. Participates in and supports patient safety goals and initiatives (FMEA, RCA). Trains staff in RL Solutions/Penn Safety Net and encourages use to capture patient safety trends.

Regulatory Compliance Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others. Ensures optimal condition of all equipment. Ensures order, safety, efficiency and cleanliness of clinical and office area. Participates in development of policies and procedures.

Clinical Effectiveness and Quality Improvement Actively participates in CEQI initiatives, development of action plans for achievement of CEQI goals. Coordinates development and establishment of best therapy clinical practices throughout the continuum of care. Oversees and coordinates clinical outcomes management. Change Management Proactively develops and implements change management strategy for major organizational activities and events.

Identifies and facilitates agreement of major messages consistent across audiences, credible and reflective of GSRN core values. Communicates plans effectively and ensures appropriate follow‑up of major issues. Manages routine and crisis communications throughout the entity/community. Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback before implementation.

Evaluates effectiveness of change and implementation plans. Develops and implements capital and operating budgets in collaboration with Finance and VP of Inpatient Rehabilitation Services. Actively tracks and reports departmental revenue with goal of meeting budgeted targets. Trains and supports therapy managers/lead therapists in effective budget management and control for OT/PT/SPT accounting units.

Director of Therapy Services has overall responsibility for the budget. Proactively corrects and explains budget variances. Monitors legislative changes impacting billing compliance for rehab therapy services and manages these changes. Reports as needed on financial performance.

Responsible for payroll and budgets for capital and minor equipment. Oversees development and maintenance of new and ongoing contracts. Submits monthly or more frequent reports indicating department financial status relative to quantity and quality of services. Planning and Organization Strategic planning of Occupational Therapy, Physical Therapy and Speech Therapy development including practice planning, acquisitions, joint ventures and contractual arrangements.

Actively participates in strategic planning with the GSRN Leadership Team and VP of Inpatient Rehabilitation Services. Forecasts requirements for human capital, equipment, supplies and workload consistent with goals and objectives. Implements decisions and data‑driven recommendations in a timely manner. Recognizes critical situations and responds effectively.

Conducts regular managerial meetings (not less than monthly) and staff meetings (not less than quarterly). Maintains and improves clinical competence of all professional staff members, especially regarding new technology, research and techniques. Workforce Planning Talent management plan in place for current and future staff. Succession plan for critical positions.

Creates a positive and dynamic work environment that attracts others to GSRN. Recruitment of competent staff to meet operational needs and align with core values. On‑boarding: proper orientation of staff to their roles, accountabilities and performance measures within probationary period. Facilitates completion of recruitment activities in a timely fashion to minimize staff turnover and vacancy rates.

Development: encourages continuous growth and helps staff realize full potential through stretch objectives and learning plans. Oversees the Therapy Promotion/Professional Development process and champions this program to new and existing staff.

Qualifications

Education Master's Degree required OR Bachelor’s Degree with planned enrollment in an advanced degree program is required Work Experience 7-9 years of clinical experience required. 3-5 years of prior supervisory experience required. Licenses / Certifications Not specified. Senior Level Director Employment Type Full‑time Job Function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr