Director Claims

Director Claims – Ryder System, Inc. As Director of Claims, you will direct activities within General and Auto Liability Claims, Physical Damage Repairs, and Property and Cargo Claims. You will manage loss control activities and third‑party provider relationships including consultants, legal counsel, insurers and external claims administrators. The Director manages the physical damage team and handles individual liability, property and cargo claims across the United States, Canada and Puerto Rico. The role reports to the Senior Director of Claims, requires minimal supervision and is considered an expert in liability, property and physical damage management. Essential Functions Provides strategic direction to the claims team, establishing goals, improving processes, creating an inclusive work environment and motivating staff to reach goals that increase claim quality, reduce costs and improve employee and customer satisfaction. Ensures consistent identification of exposures, recommends solutions, promotes loss prevention, updates and monitors compliance with procedures and manages documented safety and risk management programs. Develops and implements processes to ensure physical damage repairs are completed timely and properly, partnering with vendors, operations and all business units. Partners with and gives direction to Operations, Sales, Central Support and Safety on various liability, property and cargo, and physical damage repair matters. Ensures correct coverage to avoid major exposure while keeping costs at a minimum. Manages team to ensure the claim process supports proper invoicing and reduces credits to improve customer satisfaction. Responsible for continuous improvement, developing and implementing new processes to improve overall financial results, including the Process Integrity Program. Engages with field and senior management, internal legal counsel, safety directors, Sales, Ryder Security and corporate risk management to inform on all claims issues. Primary backup for the Senior Director, assisting with all aspects of operations. Leads and directs claims managers, office manager and supervisors, and a team of 40+ claims analysts and administrative staff, driving continuous development, training sessions and individual development plans. Additional Responsibilities Performs other duties as assigned. Provides direction on high‑exposure claims and business process. Routinely updates senior management on trends, compliance issues, and root‑cause analysis of claim frequency and severity. Establishes positive relationships with operations, sales, central support, leadership and customers to ensure superior customer service and support renewal business. Leads and directs special projects and performs other duties as assigned. Skills and Abilities Demonstrated ability to manage and develop a sizeable staff. Fosters collaborative relationships and increases customer satisfaction. Superior ability to drive favorable outcomes through strategic negotiations. Exceptional interpersonal skills and ability to communicate clearly in verbal and written interactions. Effective at interacting and influencing executive, field management and other business units within Ryder. Creates a collaborative environment that drives engagement and results. Qualifications Bachelor's degree in business, economics, finance or related field, or equivalent claims work experience. 10 years or more in the casualty claim field. 5 years or more experience in vehicle rental/leasing business or commercial trucking insurance (preferred). 5 years or more in management or administrative experience. Working knowledge of state laws pertaining to ownership, joint and several liabilities. Strong understanding of insurance law, policy language and contract interpretation. Strong knowledge of the principles of total quality management. Adjuster insurance licenses or related courses such as I.I.A. or C.P.C.U (preferred). Job Category Risk Management Compensation Information Position is salaried with an annual range of $150,000 – $200,000. Eligible for annual bonus, commission and/or long‑term incentive plan. Pay determined by experience, education, location, market data and internal equity. Benefits Information Full‑time positions receive comprehensive health and welfare benefits including medical, prescription, dental, vision, life and disability insurance, paid vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement plan. For a full benefits summary, see the Ryder benefits information. Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records checks; a road test; and/or background checks associated with the customer assigned. Security Notice For Applicants Ryder will only communicate directly from a @ryder.com email address and will never conduct an interview online through chat, messaging apps or online questionnaire. Ryder will never ask for payment or banking details and will never solicit personal information outside the formal application. Current Employees Current Ryder employees may apply internally through Workday. Location Bismarck, ND Legal Notice Ryder is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status or veteran status. #J-18808-Ljbffr