SVP, GTM Operations

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Reporting to Equinix’s Chief Customer Revenue Officer (CCRO), the Senior Vice President of GTM Operations is the enterprise architect of Equinix’s commercial execution system—accountable for translating strategic ambition into operational precision across Revenue Operations, Sales Operations, Enablement, Compensation, Deal Desk, GTM Transformation, and Commercial Operations. This leader orchestrates the alignment of people, processes, systems, and data to drive revenue performance, customer experience, and commercial simplicity at scale. This role is also responsible for establishing a disciplined pricing capability that balances value creation, price realization, and governance. Operating as a trusted partner to Product, Finance, and CRO leadership, the SVP drives executional rigor, cross‑functional accountability, and customer lifecycle optimization across the entire go‑to‑market system. Responsibilities GTM Operating Model & Enterprise Alignment Design and lead a unified GTM operating model that connects strategic planning to frontline execution—anchoring end‑to‑end commercial performance. Align segmentation, coverage, sales motions, pricing discipline, and lifecycle execution with enterprise objectives and regional priorities. Serve as the central integrator across Marketing, Sales, Customer Success, Product, and Finance to ensure coordinated, data‑led execution. Team Leadership & Functional Integration Lead a senior leadership team comprising Revenue Operations, Sales Operations, Enablement, Compensation, Deal Desk, GTM Transformation and Commercial Operations. Set vision, strategy, and performance goals across GTM Operations; ensure interlock cohesion, and accountability among functional leads. Foster a culture of empowerment, collaboration, and continuous improvement within the team and across the CRO organization. Pricing & Commercial Discipline Oversee the GTM Deal Desk function, including BID, to drive disciplined deal execution and scalable commercial support. Integrate price getting into sales motions, incentive design, and revenue planning to ensure monetization strategy is executed with precision. Champion pricing governance, performance metrics, and AI‑enabled insights to improve pricing outcomes, reduce leakage, and accelerate deal velocity. Customer Lifecycle Management & Execution Institutionalize customer lifecycle management (CLM) as a core operating principle—ensuring clear ownership, integrated handoffs, and measurement across stages. Align lifecycle motions with sales plays, enablement programming, and operational tooling to enhance buyer experience and revenue realization. Drive system‑wide clarity on role accountability and value inflection points across Marketing, Sales, and Customer Success. Performance Management & Planning Rigor Govern commercial performance management—including forecasting, productivity diagnostics, and pipeline health—via enterprise‑wide dashboards and cadences. Align GTM capacity, compensation, quota, and territory decisions through cross‑functional planning cycles and operating reviews. Embed data‑driven insights into CRO leadership forums, quarterly business reviews, and transformation prioritization. Transformation & Change Leadership Lead enterprise GTM transformation efforts in collaboration with Strategy, Product, Finance, and Technology. Ensure GTM Operations teams support change adoption with appropriate enablement, communications, and operational toolkits. Represent GTM Operations in board‑facing discussions and executive decision making—owning executional integrity and delivery risk. Qualifications Extensive experience in leading Go‑To‑Market Strategy, Sales/Revenue Operations or Sales Management, with substantial experience operating as a senior organizational leader (VP+), or similar relevant experience. Demonstrated ability to think strategically and drive the creation of a strategic plan for a $5B+ business. Experience working in a fast‑paced, dynamic, entrepreneurial environment. Strong experience managing and influencing stakeholders across different functional groups. Skills and Attributes Ability to define and execute strategic partnership initiatives aligned with revenue goals and long‑term objectives. Exceptional interpersonal and communication skills. High ability to lead and inspire cross‑functional teams, driving collaboration and influencing stakeholders to enhance the partner ecosystem. Commitment to understanding and addressing partner/customer needs, influencing a seamless and positive partner experience. Global business management – able to understand different dynamics and requirements of mature and emerging markets. People‑focused leader with proven ability to build creative, collaborative teams, develop people and link performance to overall business objectives. Customer focused – able to empathize and think through the customer lens, understand the customer journey end‑to‑end, and map desired improvements coordinating across teams. Proven track record of successfully conceptualizing, orchestrating, and executing large‑scale transformation initiatives, resulting in tangible and sustainable organizational change, enhanced operational efficiency, and accelerated business growth. Ability to deliver results in a large, matrixed environment comprising various internal stakeholders. Excellent executive engagement skills and ability to operate effectively under pressure. Exceptional communication and presentation skills, with ability to effectively communicate ideas and influence all levels of the organization. Stellar collaboration and problem‑solving skills. Roll up your sleeves and get it done attitude and mentality. Targeted Pay Range United States - Redwood City Office GHQ, BO1 Boston, Dallas Infomart Office DAI, Seattle Office SES: 300,000 - 450,000 USD / Annual. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program Employee Assistance program is available to all employees. US Benefits: Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing . Equinix is an Equal Employment Opportunity and, in the U.S., an Affym employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more. #J-18808-Ljbffr