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To learn more about NCCO, please visit our website at the link below: About the role The Director of Operations is the senior operational leader for NCCO Brand Fulfillment, responsible for manufacturing, warehousing, maintenance, distribution, production control, purchasing, and procurement. This role carries broad, business-level accountability for operational systems, cost control, capacity planning, and leadership development, driving results and alignment across Safety, Quality, Delivery, Cost, and Engagement (SQDCE). Reporting to the General Manager, the Director of Operations serves as a strategic leader with the expectation to engage deeply in operational details as needed to build understanding, drive effective systems, and enable sustained improvement. The role ensures daily operational excellence while driving long-term growth through system ownership, financial discipline, workforce development, and continuous improvement. The Director of Operations is accountable for translating business strategy and revenue demand into executable operational plans that support NCCO Brand Fulfillment’s three-, five-, and ten-year vision, while actively informing the evolution of strategy. The Director of Operations is a key member of the Brand Fulfillment senior leadership team. The role partners closely with, and actively drives collaboration between, Brand Fulfillment and Enterprise teams, including Human Resources, Business Technology, Engineering, Finance, and customer-facing revenue functions such as Sales, Customer Service, and New Business Development. These partnerships are critical to sustained growth, scalability, and long-term success. Key Responsibilities Lead all operational functions including Production, Warehouse, Maintenance, Facilities, and Production Control, ensuring alignment across Safety, Quality, Delivery, Cost, and Engagement (SQDCE) Own EPS RADIUS (MES/MRP and manufacturing cost system) and drive adoption, data integrity, and continuous improvement Establish and improve operational policies, procedures, KPIs, and performance dashboards Own purchasing, procurement, sourcing, and operational contract oversight Lead budgeting, forecasting, cost control, and COGS partnership with Finance Drive capacity planning, asset strategy, and capital planning in partnership with Engineering Champion safety, quality, regulatory compliance, and operational excellence Mentor and develop operational leaders and build long-term organizational capability Collaborate closely with HR, Technology, Finance, Engineering, and customer-facing revenue teams Qualifications Bachelor’s degree in Engineering, Operations Management, Business, or related field 10+ years of progressive leadership experience in manufacturing, operations, or supply chain Proven success in Plant Manager, Director of Operations, or equivalent senior leadership roles Experience owning ERP/MES/MRP systems and operational cost structures Strong financial acumen, including budgeting, cost control, and capital evaluation Demonstrated leadership in continuous improvement, Lean, Six Sigma, and RCA/CAPA Flexographic or related printing experience is a strong advantage #J-18808-Ljbffr
