Vice President, End User Technology – Corporate IT

Vice President, End User Technology – Corporate IT Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Visa’s Corporate IT organization is undergoing a bold transformation to redefine the future of enterprise technology. We are building a true engineering‑driven organization that prioritises customer experience, operational excellence, and innovation at scale. Our mission is to deliver platforms that are highly leveraged, intuitive, and resilient—platforms that employees love to use. Role Overview The Vice President of End User Technology will lead the global strategy and execution for end‑user platforms and services, ensuring Visa’s workforce has a seamless, secure, and intelligent technology experience. This role demands a visionary leader who can harness emerging technologies—including Generative AI (GenAI), automation, and open extensible platforms—to deliver transformative solutions that scale globally. Key Responsibilities Strategic Leadership Define and execute the global End User Technology strategy, integrating AI‑driven capabilities to enhance productivity, personalization, and support. Champion a customer‑first approach, ensuring platforms deliver exceptional user experience and operational resilience. Innovation & AI Integration Drive adoption of Generative AI and advanced automation for self‑service, predictive support, and intelligent workflows. Explore and implement AI‑powered analytics for proactive monitoring, cost optimisation, and capacity forecasting. Operational Excellence Ensure the resiliency, security, and scalability of corporate IT services through continuous automation and intelligent monitoring. Oversee risk management, identity and access controls, compliance, and disaster recovery strategies. Organisational Transformation Foster a culture of agility, innovation, and collaboration across global teams and business partners. Develop and mentor high‑performing teams, building deep engineering expertise and leadership capability. Technology Governance Establish standards and governance for technology acquisitions and integrations, ensuring stability and risk mitigation. Align global vendor strategy and network architecture with long‑term business objectives. Financial & Performance Management Manage budgets, forecasts, and cost optimisation initiatives while evaluating emerging technologies for strategic advantage. Qualifications Basic Qualifications 12+ years of work experience with a Bachelor’s degree, or 10+ years with an advanced degree (Master’s/MBA/JD/MD), or 8+ years with a PhD. Preferred Qualifications 15+ years of progressive leadership experience in enterprise IT, including managing globally distributed teams within a Fortune 500 organisation. Proven track record of leading large‑scale IT transformations, with emphasis on end‑user experience, AI‑driven innovation, and automation. Deep expertise in multi‑OS environments (Windows, macOS, Linux, Mobile) and workstation hardware ecosystems. Strong understanding of enterprise networking (LAN/WAN/Wi‑Fi), voice/video collaboration platforms, and cloud‑based productivity solutions. Hands‑on experience with Microsoft, Cisco and other enterprise‑grade technologies, complemented by knowledge of open extensible platforms. Demonstrated ability to integrate Generative AI and automation into end‑user services for predictive support, self‑service and intelligent workflows. Solid grasp of cybersecurity principles, identity and access management, and compliance frameworks (ITIL, COBIT, ISO27001/27002). Strong leadership and organisational skills with the ability to build and mentor high‑performing engineering teams. Exceptional communication skills—able to translate complex technical concepts into clear business outcomes for executive stakeholders. Experience in strategic vendor management, global technology governance and cost optimisation. Familiarity with Agile methodologies, ITIL, Six Sigma and modern DevOps practices. Highly self‑motivated, with a demonstrated ability to drive innovation, exercise independent judgment and deliver results under changing priorities. This is a hybrid position. Days in office will be confirmed by the hiring manager. Additional Information Work Hours: Varies depending on departmental needs. Travel Requirements: 5–10% of the time. Mental/Physical Requirements: Position performed in an office setting; requires sitting, standing, interacting in person and by telephone, operating standard office equipment. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. U.S. APPLICANTS ONLY: Estimated salary range $235,700 to $409,000 USD per year, may include potential incentive payments. Salary varies by factors including knowledge, skills, experience and location. Eligible for bonus and equity. Comprehensive benefits package includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off and Wellness Program. #J-18808-Ljbffr