Store Manager

Job Summary As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services. This is a role for a strategic, hands‑on leader who is passionate about team development, retail excellence, and advancing business results. You'll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle—this is the opportunity for you. Responsibilities Store Leadership & Operations Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight. Create a collaborative, performance‑driven culture that prioritizes both sales results and customer satisfaction. Sales & Customer Experience Drive store sales by promoting Optimum's connectivity solutions. Deliver outstanding service by helping customers choose the best mobile and internet packages. Analyze store performance metrics to identify trends and improvement areas. Team Management & Development Recruit, train, coach, and develop a high‑performing team. Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals. Conduct regular performance reviews and support continuous learning. Collaboration & Strategy Work cross‑functionally with the marketing team to implement local campaigns and promotions. Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities. Technology & Product Knowledge Stay up to date with new product launches, service upgrades, and technology trends. Educate and equip your team to confidently assist customers and maximize product adoption. Qualifications Experience Minimum 3 years in retail or customer service management, preferably in telecommunications or a high‑volume sales environment Prior experience leading a team and driving sales performance Skills Excellent communication, leadership, and coaching skills Strong analytical, problem‑solving, and planning abilities Knowledge of mobile and internet connectivity services Proficiency with Microsoft Office (Excel and Word) Familiarity with wireless terminology and industry trends preferred Additional Requirements Willingness to travel to multiple locations Flexibility to work weekends, holidays, and varying shifts Bilingual (Spanish) highly preferred Education High school diploma required Associate degree in Business or related field preferred Benefits Top‑notch benefits : Medical, Dental & Vision Insurance from day one. Stay connected: Discounted TV/Internet/Phone Employee product benefits Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities. Comprehensive training: We'll equip you with the knowledge you need to succeed. Time to relax: Enjoy paid vacation and sick pay. Incentives galore : Dive into our Sales Incentive and Bonus programs for additional earning opportunities Secure your future : Contribute to a 401(k) with company‑matched funds. Continuous growth: Opportunities for career advancement within our organization. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem‑solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top‑quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state, and local law. 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