Assistant Store Manager

Job Overview The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence or opposing shifts, and lead the store team members in servicing customers. Bilingual candidates are encouraged to apply. Essential Job Functions Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours (lunch, late afternoon, evenings, weekends). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current. Assist in the hiring process by completing recruiting tasks, scheduling and conducting interviews, evaluating candidates, and collaborating with management on qualified selections. Ensure telephone is answered according to company policy. Process all buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrival as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure. Process retail customer returns and exchanges efficiently, issue refunds accurately, and stage returned merchandise correctly in the returns area. Invoicing of all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members comply with company policies, posted work schedules, and clock‑in/out procedures. Perform all store opening/closing duties, including day‑end procedures, verifying deposits, preparing bank deposits, securing building and delivery vehicles, and managing security alarms. Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required Sales Specialist Training Assistant Manager Certification RSS Certification Desired Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental & vision insurance with optional FSA Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth Employment Details Seniority Level : Mid‑Senior level Employment Type : Full‑time Job Function : Sales and Business Development Industries : Retail Location & Salary : Farmington, NM $60,000.00–$77,000.00 EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details. #J-18808-Ljbffr