Deputy Director

Administrative Investigator – 10020 Only permanent employees in the civil service titles of Administrative Investigator or Associate Investigator will be considered. This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a Program. DCAS’s mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies, what we do ensures that all agencies can deliver on their mission. Our commitment to equity, effectiveness, and sustainability guides our work, providing City agencies with the critical resources and support needed to succeed, including: Recruiting, hiring, and training City employees. Managing 55 public buildings. Acquiring, selling, and leasing City property. Purchasing over $1 billion in goods and services for City agencies. Overseeing the greenest municipal vehicle fleet in the country. Leading the City’s efforts to reduce carbon emissions from government operations. When you work at DCAS, you’re not just working for one agency, but in service of them all. It’s an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. The New York City Department of Citywide Administrative Services (DCAS), Human Capital Line of Service, Bureau of Examinations, performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating, and administration of competitive civil service examinations, and certification of lists of eligible applicants. The Investigations Unit is responsible for conducting background investigations of candidates for City employment to ensure they are of good moral character and meet their respective minimum qualification requirements. Responsibilities Manage and supervise the Unit’s investigative staff, including Supervising Investigators, Investigators, and Administrative Support personnel. Oversee and advise other City agencies on investigative techniques and best practices. Ensure investigations are conducted in accordance with DCAS policies and NYC Personnel rules and regulations, and oversee periodic audits of cases completed by operating agencies. Maintain current knowledge of legal, administrative, and procedural requirements related to background investigations and fingerprinting. Assist with the integration of Unit functions into NYCAPS, ensuring a smooth and accurate transition of investigative processes and data. Manage the Administrative Support section, ensuring efficient workflow, documentation, and operational support. Oversee and guide customer service operations to ensure exceptional support and satisfaction for all agency stakeholders. Collaborate with the Senior Director to develop and update training manuals, internal policies, and operational guides; lead training efforts for Unit staff and APOs. Advise staff on complex investigations and provide technical guidance; review, edit, and approve investigative reports and summaries. Support initiatives to modernize the Unit by identifying manual processes for automation and recommending technology-based solutions. Participate in recruitment activities, including candidate interviews and hiring pools for investigators and support personnel. Assist in managing all functions of the Investigations Unit in the absence of the Senior Director and perform additional duties as needed. Minimum Qualifications A baccalaureate degree from an accredited college and four years of satisfactory full‑time experience conducting investigations, with 18 months in an administrative, managerial, or executive capacity. An associate degree or 60 credits from an accredited college and six years of satisfactory full‑time experience as described above. A four‑year high school diploma or its educational equivalent and eight years of satisfactory experience as described above. Education and/or experience equivalent to the above, with all candidates having the 18 months of experience in an administrative, managerial, executive, or supervisory capacity. Preferred Skills Demonstrated experience in leading and managing dynamic teams successfully. Experience conducting background investigations with a strong understanding of investigatory procedures. Commitment to working effectively with individuals from diverse backgrounds. Exceptional written and verbal communication skills, with fluency in English. Proven ability to handle sensitive situations with discretion and maintain strict confidentiality. Strong analytical skills and the ability to assess and navigate complex or challenging situations. Comfortable working in a fast‑paced, dynamic environment while managing multiple priorities simultaneously. Ability to meet tight deadlines and manage time effectively. Capable of working both independently and collaboratively within a team setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general computer literacy. Meticulous attention to detail and accuracy. Strong problem‑solving and critical‑thinking abilities. Experience planning, managing, and executing projects from inception through implementation. Strong change‑management capabilities and adaptability. Ability to perform well under pressure and adapt quickly to changing circumstances. Familiarity with City HR‑related systems is a plus. 55‑a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy. To Apply Please go to or for current NYC employees, and search for Job ID # . No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted. #J-18808-Ljbffr