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Senior Proactive CX Program Lead

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A leading cryptocurrency platform in Annapolis, Maryland, is seeking a Senior Program Lead of Proactive Support to innovate customer experience solutions. This role requires extensive program management experience and proactive strategies to prevent customer churn while enhancing overall service. Candidates should have a proven background in data-driven decision-making and excellent communication skills. The package includes a competitive salary range of $130,900—$154,000 USD along with equity and benefits.#J-18808-Ljbffr