US Director of Operations

As the US Director of Operations , you’ll play a pivotal role in shaping the future of Quadra’s US operations. A key member of the US Leadership Team and Advisory Council , you’ll help define strategy, guide expansion, and ensure operational excellence across our growing national footprint. In this highly influential role, you’ll oversee several critical functions such as Operations and Facility Management, Logistics/3PL, and Health & Safety — while contributing strategic insights to Risk Management, Sustainability, Regulatory Affairs, and Quality initiatives. You must have a strong willingness to roll up one’s sleeves and work hands‑on within a team dedicated to operations and logistics. This role requires being just as strategic as hands‑on in day‑to‑day projects. Reporting directly to the Senior Vice President - Corporate , you will partner closely with our Commercial team to drive growth, optimize our supply chain performance, and champion a culture of continuous improvement . Your leadership will be central to ensuring Quadra delivers exceptional customer service while maintaining safety, efficiency and cost effectiveness at every step. What would be your main responsibilities in this position? Leadership Champion a culture of safety accountability and excellence, ensuring that every team member actively contributes to risk mitigation and safe operations Define and execute the U.S. supply chain and logistics strategy that supports our growth objectives, customer service excellence and operational efficiency Continue to build and lead a high‑performing Operations and Logistics team – fostering engagement, empowerment, and ensuring a strong culture of safety, growth and continuous improvement Set and communicate clear strategic goals and objectives for the team aligned on the Company’s strategic plan and long‑term vision for the U.S. expansion Lead organizational change with clarity and purpose, ensuring alignment and flawless execution across functions and business groups. Develop and manage financial budgets and KPIs for U.S. operations ensuring effective cost containment and achievement of corporate financial targets Responsibility for overall service level, productivity and cost; measure and monitor service levels, productivity parameters through established KPI’s Establish and manage relationships with third‑party logistics partners, warehouses, and satellite facilities, ensuring contractual compliance, performance, and inventory accuracy. Act as a Strategic Partner to the Commercial team and Senior Business Leaders, to optimize business and sales objectives for the Company. Become a partner of choice and demonstrate excellent business acumen to support numerous commercial key projects in the United States. Lead and coordinate major capital and infrastructure projects , ensuring they are executed safely, efficiently, and in line with strategic priorities Continuously assess organizational capabilities against current and future needs, proactively adjusting to sustain operational excellence and customer satisfaction. Represent Quadra in key industry, regulatory, and community discussions related to logistics, infrastructure, and supply chain development in the U.S. Operations, Safety and Environment In collaboration with the Operations and Commercial Business leadership, lead the commissioning and operation of new U.S. facilities , ensuring full compliance, readiness, and alignment with Quadra’s growth plans. Drive operational optimization and efficiency initiatives across all U.S. sites, including layout redesign, equipment choices, space utilization, and process enhancements. Oversee compliance with all relevant regulatory programs (e.g. ISO, GDP, BRC, RD, COR etc..) certifications, policies and procedures, internal and external audits to ensure successful qualification within the region Partner with the Risk Management and Regulatory Affairs teams, to ensure ongoing compliance with EH&S, OSHA, NACD and other safety requirements, including audits for new and existing customers. Guarantee that operational capabilities consistently meet or exceed customer and industry requirements for safety, cost and service performance. Act as a change leader , driving a culture of operational excellence, innovation, and continuous improvement across the U.S. network. Proactively seek opportunities for enhancing operational and logistics efficiencies and cost-effectiveness; conduct comprehensive analyses of existing processes and identify areas for improvement, contributing to the overall optimization of business operations Lead cross‑functional initiatives to standardize and optimize processes, ensuring consistency, quality, and performance across sites. Serve as the bridge between supply chain operations and commercial functions, ensuring seamless collaboration and alignment toward shared goals. Demonstrate proficiency in identifying potential risks and formulating strategic mitigation strategies In collaboration with the US Logistics Manager design an optimized logistics network that balances cost, flexibility, and reliability — including warehousing, transportation, and transloading components. Lead and coordinate continuous improvement initiatives across the supply chain, employing methodologies such as Lean, NPP, Kaizen events, among others. Drive a culture of continuous enhancement to achieve operational excellence Represent and support Supply Chain and Operations in Change Management initiatives as needed. Contribute to the successful integration of changes, aligning processes with evolving business requirement What are the qualifications needed to succeed in this position? Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or related field. Minimum of 15 years of leadership, management experience in Operations and Logistics, in a distribution or manufacturing environment At least 10 years of experience in chemical operations including in bulk chemicals , managing warehouses and/or production environment Solid experience demonstrated in logistics, distribution, customer service, and third‑party logistics (3PL) management, including performance‑based vendor relationships. Strong financial acumen, with experience managing and/or improving P&L performance and operational KPIs. Demonstrated leadership qualities, able to engage, influence team and external partners Demonstrated success in building and transforming supply chain organizations , with proven impact on service performance, scalability, and cost optimization. Strategic and analytical thinker with exceptional problem‑solving and process improvement skills. Excellent skills working in an advanced IT systems environment (ERP, MS Office, Salesforce, Transportation Management System, etc.) Exceptional communication, negotiation, organizational, and interpersonal skills Customer‑focused mindset with a solid understanding of Total Quality Management (TQM), Continuous Improvement, and Quality Assurance principles Knowledge of continuous improvement programs and standards such as LEAN, Six Sigma or Kaizen (certification is an asset) Experienced in leading large‑scale projects or infrastructure initiatives (such as new facility design, transload, or network optimization projects). Project Management experience (PMP Certification, project management methodologies basic knowledge, scheduling / organization would be preferred) Proven knowledge and familiarity with the following standards, but not limited to: OSHA, CSA, HRA, BRC, ISO, COR, EPA, DOT, etc. Site assessment inspection experiences an asset Experience with Tank Farm, Rail Yard, and hazardous materials handling (HAZMAT/ERAP equivalent) considered an asset Working Conditions Emergency response and incident command training is strongly preferred; must be available to respond to emergencies outside of regular business hours Ability to travel across the U.S. (and international) for about up to 50% of working time Will directly lead a team of U.S. Operations and Logistics leaders, with broader accountability for indirect reports across multiple facilities and functions. Why Choose Quadra? Flexible Remote Work & Autonomy : Benefit from our hybrid work model and manage your schedule based on your priorities. Tailored training : We invest in your development with training tailored to your career goals. Permanent, full-time position : Enjoy a permanent, full-time role with long‑term career opportunities. Competitive salary & Performance Incentives : Your hard work is rewarded with attractive compensation and bonuses Excellent Benefits Package : Medical, Dental, and more to keep you covered including our Employee Assistance Program (EAP) Generous Time Off: Flexible personal days, sick days and vacation to recharge Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders 401K with match : Plan your future with our matched retirement program Referral & Recognition Programs : Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.) And Much More Compensation Information The annual pay range for this position is reasonably expected to be $147,100.00 and $229,900.00 USD. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job‑related knowledge, skills, education, and experience. Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location. #J-18808-Ljbffr