Technical Support Specialist

7 days ago

Foster City, United States Source One Technical Solutions Full time

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our client, an autonomous vehicle (AV) company in Foster City, CA (fully on-site). Title: TeleOperations Operator (Technical Support) Pay Range: $29/hr (W-2) plus benefits (listed below) Various Shifts Available: Hours: 7:30 AM – 4:00 PM or 3:30 PM – 12:00 AM Days: Wed-Sun, Thurs-Mon, Fri-Tues or Sat-Wed Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Responsibilities Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines Assist in gathering performance metrics and reporting observations to improve system functionality Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface Follow company protocols and regulatory requirements to maintain high operational standards Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software Benefits Pre-tax commuter benefits Employer subsidized health care benefits Flexible Spending Account for healthcare-related costs Short and long term disability coverage and life insurance 401k package #J-18808-Ljbffr

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