Field Service Technician-ITG

Job Overview The most security‑conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401(k). Our employees enjoy more than just a great work environment We are seeking an accomplished and experienced Journeyman Field Service Technician to join our organization in a Department of Defense (DoD) environment. As a Journeyman Field Service Technician, you will play a vital role in ensuring the operational readiness of security, identity and tracking systems, as well as, the readiness of users to operate those systems. An ideal candidate will possess knowledge of hardware and software installation, configuration, and troubleshooting and have experience working in the DoD environment as an individual technician and as part of a team. Responsibilities Hardware Installation of computer hardware, telecommunications components, and hardware and cabling. Modification and repairs to systems. Provide technical assistance. Inspects equipment and prepares equipment for delivery. Performs minor system hardware diagnostics and advises on system support software problems. Performs minor maintenance tasks, such as replacing a bad component. Software Load specific software packages, such as operating systems, hardware drivers and custom application software on computers. Replace defective or inadequate software packages. Training Train new and subordinate personnel to perform their duties. Perform on site user training. Instruct user in use of equipment, software, and manuals. Answer user questions in person and via telephone concerning systems operation. Other Actions Perform RF surveys of sites where required. Coordinates with communication engineers to obtain required connectivity. Qualifications and Requirements High School Diploma and 4+ years of experience in hardware installation roles, with a focus on DoD environments. Certifications: Minimum IAT Level II certification in accordance with DoD ‑M (Security+ CE certification or higher) required. Security Clearance: The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship. Active DoD Secret security clearance with T5 background check is required. Technical Skills: In‑depth knowledge of hardware and cable installation and troubleshooting. Strong analytical and problem‑solving skills, with the ability to assess impact and implement appropriate resolutions. Experience with installation and support of Windows operating systems with 3 years specialization. Experience with Windows 10. Familiarity with DoD safety regulations. Communication: Must have experience providing user assistance with hardware and system support software problems. Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and leadership. Ability to work in a fast‑paced and dynamic environment, handling multiple priorities and deadlines. The ability to lift up to 50 pounds on a regular basis is required. Travel: This position will require nationwide travel approximately 75% of the time. A valid driver's license is required for this position. In accordance with our travel reimbursement policy, employees must pay for travel expenses in advance which will be timely reimbursed. Rental vehicles must be reserved with a credit card bearing the renter's name. Telos maintains a drug‑free workplace and will conduct drug testing on all applicants who have accepted an offer of employment. Telos Corporation participates in the E‑Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) of your authorization to work in the United States. Telos offers an excellent compensation package including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer encouraging women, minorities, individuals with disabilities, and veterans to apply. #J-18808-Ljbffr