CHILD SUPPORT CASE PROCESSING ANALYST

CHILD SUPPORT CASE PROCESSING ANALYST - Date: Jan 6, 2026 Requisition No: | Agency: Department of Revenue | Position Number: SALARY $38,760.36 - $45,004.08 + $1,268.76 CAD annually JOB SUMMARY This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with legal services providers, other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. SUBSTITUTIONS Relevant education may substitute on a year for year basis of the required experience. PREFERENCES Experience with negotiation techniques in a business setting. SPECIAL NOTES After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. Standard workday of 8am – 5pm, Monday through Friday. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Responses to qualifying questions should be verifiable by skills and/or experiences stated on the application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Applicant must ensure all employment including military service, self-employment, job‑related volunteer work, internships, part‑time employment, etc. is listed in detail and chronological order. Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed. Gaps of employment of 6 months or more must be addressed on the application. Applicants who do not provide all necessary information may not meet the requirements for this position. BENEFITS Health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. EEO STATEMENTS The State of Florida is an Equal Opportunity Employer / Affimative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug‑Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes DD Form 214 Member Copy #4 along with any other documentation as required by Rule 55A‑7, Florida Administrative Code. Location: FT LAUDERDALE, FL, 33309 Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami For assistance, call the People First Service Center at (877) 562‑7287 Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. #J-18808-Ljbffr