Account Support Representative

3 weeks ago

Columbus, United States BillionToOne Full time

Account Support Representative, Columbus (OH) Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare at BillionToOne. BillionToOne has built an extraordinary culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters. We aim 10x better products and change the standard of care in prenatal and cancer diagnostics.

Responsibilities

Provide regional assistance supporting the daily needs of the sales team across the assigned territory. Maintain and strengthen relationships with existing customers through proactive account support. Assist with onboarding and training new customers, addressing inquiries and resolving issues to ensure satisfaction. Act as a liaison between customers, sales representatives, and internal departments to ensure timely follow-up and issue resolution.

Provide coverage for open territories, including in-person or virtual customer meetings as needed. Coordinate sample logistics, marketing materials, and other operational tasks as needed. Collaborate closely with internal departments such as marketing, sales operations, and customer support to ensure seamless service delivery.

Qualifications

Bachelor’s degree required, preferably in science, healthcare, or business‑related field. 1+ years of experience in a sales support or customer‑facing role; healthcare or medical sales background strongly preferred. Excellent communication and organizational skills. Self‑motivated, team‑oriented, and adaptable to shifting priorities. Proficiency in Microsoft Office (Excel, PowerPoint), Google Suite, and CRM systems like Salesforce.

Willingness to travel regionally to support field coverage, up to 50% travel required. Nice‑to‑Haves Experience in a start‑up environment Women’s Health background Clinical laboratory experience Convertible book of business Benefits And Perks Working alongside brilliant, dedicated colleagues in an empowering environment toward a global vision Open, transparent culture with weekly Town Hall meetings Indirect or direct impact on the lives of hundreds of thousands of patients Medical benefits options; employee premiums paid 100% of select plans, dependents covered up to 80% Generous Family Bonding Leave for new parents (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program with 4% company match Additional paid time off with tenure Latest hardware stack (laptop, lab equipment) For this position, we offer a total compensation of $120,933 per year, including a base salary of $106,575 per year. BillionToOne is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Learn more at #J-18808-Ljbffr

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