Director of Customer Experience

60 minutes ago

Westmont, United States Nexus at Westmont Full time

Description Join us at the Nexus of care and compassion. Director of Customer Experience Benefits Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage 401K Plan Employee rewards program Paid Vacation Paid Sick Time Paid Holidays Tuition Reimbursement Program Weekly & Monthly Employee Appreciation Events Birthday & Anniversary Celebrations Growth from within Team-oriented work environment Director of Customer Experience Responsibilities As the Director of Customer Experience, you will welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment. You will coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition. You will serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly. You will identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution. You will conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication. You will manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation. Requirements Director of Customer Experience Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued. Excellent interpersonal and communication skills with a warm, empathetic demeanor. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite and general computer systems. Strong problem-solving skills and a passion for delivering a five-star experience to residents and families. #J-18808-Ljbffr

  • Resident Experience Director — Senior Living

    60 minutes ago

    Westmont, United States Nexus at Westmont Full time

    A senior living community is seeking a Director of Customer Experience to create a warm environment for residents and families. The role involves welcoming guests, coordinating move-ins, and addressing inquiries while managing front desk operations. Ideal candidates will have hospitality or customer service experience and possess strong communication skills....

  • Director of Data Management

    1 hour ago

    Westmont, United States NEXGEN Part of Trimco Group Full time

    Director of Data Management & Integration About Nexgen Packaging, a Trimco Group Company Nexgen Packaging is a global leader in innovative label, packaging, and brand experience solutions for leading retail, apparel, and consumer brands. As part of Trimco Group, we combine global production capabilities with agile service, sustainable innovation, and...

  • Director, Global Data Strategy

    50 minutes ago

    Westmont, United States NEXGEN Part of Trimco Group Full time

    A leading packaging solutions provider is seeking a Director of Data Management & Integration to lead data strategy and customer engagement initiatives. This role is crucial to developing optimal data solutions and ensuring operational excellence. Candidates should have a Bachelor's degree and 6+ years of experience in data operations, particularly within...

  • Marketing Director

    2 weeks ago

    Westmont, United States rSTAR Technologies Full time

    rSTAR is a dynamic digital transformation and IT services company that empowers enterprise customers through innovative solutions across customer experience, data analytics, automation, and application modernization. We are seeking a highly experienced Marketing Director who will drive brand presence, generate pipeline, and support revenue growth in...

  • Customer Experience Associate

    14 hours ago

    Westmont, United States Crash Champions Full time

    **Champions Do More**As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services...

  • Director of Sales

    6 hours ago

    Westmont, Illinois, United States Baldwin Richardson Foods Full time

    WHO WE AREBaldwin Richardson Foods is focused on enriching the flavor of life. As a full-service liquid products supplier and strategic partner to the food and beverage industry, Baldwin Richardson Foods combines its formulation expertise and unique packaging options with robust processing capabilities to produce high-quality sauces, toppings, syrups,...

  • Delivery Director

    2 hours ago

    Westmont, United States rSTAR Technologies Full time

    Get AI-powered advice on this job and more exclusive features. Position Title: Onshore Director of Delivery Type of Position: Full time Number of Openings: 1 Location: On-Site (Westmont, IL) Must be on-site three days a week. Start Date: ASAP Duration: Long Term Salary/Rate: Competitive, based on experience We are seeking a Growth‑Oriented Onshore Director...

  • Delivery Director

    4 weeks ago

    Westmont, United States rSTAR Technologies Full time

    Position Title: Onshore Director of DeliveryType of Position: Full timeNumber of Openings:1Location: On-Site (Westmont, IL) Must be on-site three days a week.Start Date: ASAPDuration: Long TermSalary/Rate: Competitive, based on experienceWe are seeking a Growth-Oriented Onshore Director of Delivery to lead and scale our IT consulting projects in App...

  • Executive Director

    2 weeks ago

    Westmont, Illinois, United States KinderCare Learning Companies Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions,...

  • ATE – Director, Glass Strategy

    3 weeks ago

    Westmont, United States ATE - Automotive Technology Experts Full time

    OverviewJoin to apply for the ATE – Director, Glass Strategy & Expansion role at ATE - Automotive Technology Experts.At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have...