Assistant Store Manager

Overview Assistant Store Manager role at O'Reilly Auto Parts. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure telephone is answered according to company policy. Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed efficiently and in a friendly manner; refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Make sure all team members comply with company policies, including posted work schedules, approvals for changes, and clocking in/out accordingly. Perform all store opening and closing duties, day end procedures, verify and secure money and deposits, prepare bank deposits as needed, ensure night security lights are on, lock doors and secure the building, arm/disarm security alarms, and check and secure delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in store service and test equipment, and delivery vehicles. All other duties as assigned. Skills, Education, Knowledge, Experience and Abilities Required : Sales Specialist Training, Assistant Manager Certification and RSS Certification Desired : Certified Parts Professional Certification; ASE Certification Fluency in multiple languages, with Spanish highly desired O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly believes in a strong promote-from-within philosophy and encourages you to grow your career along with the organization. Total Compensation Package Competitive Wages and Paid Time Off Stock Purchase Plan and 401k with Employer Contributions Starting Day One Medical, Dental, and Vision Insurance with Optional Flexible Spending Account FSA Team Member Health and Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O\'Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability or any other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact or call , ext. 68901, and provide your requested accommodation and position details. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail Location Fort Wayne, IN Salary $49,700.00 - $57,100.00 #J-18808-Ljbffr