Technical Account

Overview At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan. The Technical Account & Global Install Manager (TAM & GIM) serves as a strategic technical leader and customer advocate for secureWISE deployments across the semiconductor industry. This position is primarily dedicated to supporting a large North American OEM customer (approximately 80% of time) and secondarily (approximately 20%) assisting the Global Install Manager with installation coordination, planning, and best-practice implementation. The TAM & GIM is responsible for driving technical excellence, customer satisfaction, and operational consistency across all assigned programs and deployments. Responsibilities Customer and Account Leadership (≈ 80%) Build trusted relationships with customer engineering, IT, and program-management teams. Translate customer requirements into deployment plans and technical solutions aligned with secureWISE capabilities. Provide executive and operational stakeholders with clear updates, metrics, and action plans to ensure program success. Manage escalations, coordinate cross-functional resolution efforts, and maintain proactive communication with the customer. Program and Installation Management (≈ 20%) Assist in developing and maintaining standardized installation procedures, documentation, and QA checkpoints. Participate in global resource scheduling and tracking to ensure smooth coordination of install activities. Contribute to onboarding, mentoring, and training of regional installation personnel. Technical Expertise and Support Work closely with the technical support, Network Operations, and Software Development managers to ensure proper prioritization of tickets/cases/dev requests. Deliver technical training to customer and internal stakeholders to strengthen operational competence. Support continuous improvement initiatives that enhance deployment efficiency and service quality. Operational Excellence and Global Coordination Help maintain a centralized installation schedule and progress dashboard for global projects. Ensure proper alignment of customer-specific requirements with global deployment standards. Track KPIs and performance metrics to identify opportunities for improvement and efficiency gains. Innovation and Process Improvement Identify opportunities to streamline installation and customer-support processes. Gather field feedback to inform product and process enhancements. Promote documentation standardization and knowledge sharing across the install organization. Governance, Compliance, and Security Ensure all deployments comply with ISO 27001, SOC 2, and any other local or global compliance standards applicable to our business. Maintain adherence to customer security policies, data-handling requirements and export-control obligations. Participate in internal and customer audits to validate governance and technical-control measures. Qualifications Bachelor’s degree in Engineering, Computer Science, or a related field, or 10+ years in a customer-facing role in the semiconductor industry. 5+ years of experience in technical account management or field-service roles within semiconductor equipment or related technologies. Demonstrated success leading technical programs and coordinating multi-site installations. Deep understanding of secure remote connectivity and OT/IT network principles. Proficiency in project-management tools and methodologies (PMP or equivalent preferred). Excellent communication, presentation, and cross-functional coordination skills. Strong analytical and problem-solving capabilities; able to balance technical detail with executive-level communication. Experience with CRM and ticketing systems (e.g., Salesforce, Jira, Confluence). Willingness to travel (10–20%) to customer sites and global PDF locations. Pay Range USD $135,000.00 - USD $160,000.00 /Yr. #J-18808-Ljbffr