Senior Laboratory Technology Specialist

Senior Laboratory Technology Specialist UL Research Institutes and UL Standards & Engagement (ULSE) hires a Senior Laboratory Technology Specialist based in our Evanston, IL office. The Specialist supports and enhances key laboratory digital systems, including Laboratory Information Management Systems (LIMS), Electronic Lab Notebooks (ELN), and related digital technologies, while serving as a technical expert for the broader laboratory technology ecosystem. Responsibilities Administer and manage LIMS, ELN, and related laboratory applications, including user provisioning, license management, system configuration, and service/incident resolution. Provide expert support to users in creating, modifying, and troubleshooting digital workflows, ingredients, recipes, data structures, and processes within laboratory systems. Serve as the product owner for laboratory platforms, overseeing upgrades, enhancements, integrations, roadmaps, and vendor partnerships. Partner with laboratory scientists, operations teams, and IT to ensure optimal system performance, seamless integration, and strong user support. Develop and maintain process maps, data flow diagrams, and documentation that define user requirements, automation logic, system dependencies, and data standards. Ensure system-wide analytics, dashboards, and reporting tools are accurate, timely, and aligned with organizational needs. Plan and execute system upgrades, patches, enhancements, and integrations with enterprise applications and data systems. Create and maintain training materials, user guides, and onboarding resources to support laboratory staff in adopting digital tools. Identify, prioritize, design, and implement opportunities for digital process improvement, automation, and workflow optimization. Uphold data integrity, quality, and security standards across all system administration, development, and documentation activities. Perform other duties as directed. Qualifications Strong knowledge and experience in LIMS, ELN, or similar SaaS laboratory applications. Strong knowledge of digital workflows, data management, and process mapping. Familiarity with analytics, dashboarding, and reporting tools (e.g., PowerBI). Ability to troubleshoot and resolve technical issues in collaboration with IT and laboratory stakeholders using enterprise ITSM tools. Familiarity with Python or other scripting languages is a plus. Working knowledge of Microsoft technologies (Azure, Power Automate, SharePoint, Power Platform). Excellent communication and documentation skills across technical and non-technical audiences. Collaborative and team-oriented, capable of facilitating discussions between scientists, operations, and IT professionals. Demonstrated initiative and ability to manage multiple priorities in a dynamic environment. Commitment to continuous learning and digital enablement of scientific operations. Professional Education and Experience Bachelor’s degree in Information Systems, Computer Science, Chemistry, or a related field. Minimum 4 years of experience in laboratory, IT, or digital systems roles, with direct experience administering LIMS/ELN or SaaS applications preferred. Experience supporting laboratory digitalization initiatives or LIMS implementation. About UL Research Institutes and UL Standards & Engagement UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE) are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We expand the boundaries of safety science to create a more secure and sustainable world by studying the unintended consequences of innovation, designing solutions to mitigate risk, and developing new safety standards. Benefits Medical, dental, vision, and life insurance plans. Comprehensive 401(k) matching up to 5% of eligible pay. Additional 4% contribution into retirement savings after first year of continuous employment. Paid time off: vacation, holiday, sick, and volunteer days. Flexible working arrangements may be discussed with manager. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Non-profit Organizations #J-18808-Ljbffr