Field Engineer

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) Are you passionate about problem solving? Are you excited by solving real business challenges through innovation? Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience? If so, come join the Gasboy Field Engineer Team as we continue to experience explosive growth in our Gasboy Business Unit serving customers in the commercial and industrial fueling industry. About the Opportunity Reporting to the customer operations manager, the Gasboy Field Engineer will play a critical role in continuously improving the customer experience. As a key member of the service operations team, you will spend most of your time in the field, supporting end customers and authorized service contractors with new product adoption, project rollouts, training, data collection, testing and onsite service and troubleshooting. Key Responsibilities Support the on-site field service activities as the resident expert on Gasboy products to provide the ultimate consumer experience by diagnosing performance related issues, determining root cause, corrective actions, confirming resolution and regularly communicate with all stakeholders on status Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team Provide recommendations to the market service manager to add or remove authorized service network providers to ensure best in class field service support for our customers Ensure authorized serviced technicians are properly trained according to department compliance, work, and customer security requirements Lead regular scheduled field training sessions with key service partners and distributors in a market for continuing education opportunities and knowledge transfer Communicate with stakeholders to convey drivers of operational impact of findings to ensure contact center consistency, process alignment, and process improvements Act as the communication liaison between internal stakeholders, customers and service contractors regarding on-site findings and resolution Support PSS/Engineering as requested for onsite testing, data collection, and trouble shooting Support ad hoc Service Operation’s needs (contract maintenance, projects, FMS, etc.) for site related challenges Utilize technical and analytical skills to support technical assistance center as expert on Gasboy product solutions Maintain compliance with safety standards according to Gilbarco Veeder-Root, Customer and Regulatory policies WHO YOU ARE (Qualifications) Preferred: Associates or bachelor’s degree in computer science or networking Preferred: 5 years or more of service in petroleum equipment with manufacturers certifications Preferred: A+ and Linux certified or have the ability to obtain the A+ and Linux certifications within 90 days Knowledge of Microsoft Windows, Excel, and Networking required Knowledge of Linux and SQL a plus Road Warrior- travel is 75% or more for this role to include overnight Extensive experience interfacing with end customers Experience in performing training to small and large groups Exceptional work ethic with excellent analytical/troubleshooting skills Ability to lift 30+ pounds, walk medium distances, and be on your feet for 2+ hours Basic Electrical and Hydraulic knowledge required. Advanced a plus Strong oral and written communication skills Relationships This position will interface with the following: Internal Supervisor, Technical Support Gasboy Service Manager Gasboy Product Support Specialists Gasboy Field Engineers Area Service Managers Authorized Service Contractors and Service Managers Commercial Account Managers Customer Service Agents Service and Field Engineers External Distributor Partners End Users Authorized Service Contractors Installers Personal Trait Profile Ability to multitask Customer centric Enjoys problem solving and trouble shooting Results driven Ability to remain calm in stressful situations Attention to detail Strong organization and prioritization skills Self-directed, motivated, and diligent (comfortable taking ownership) Problem solver Analytical Pragmatic The base compensation range for this position is $70,000 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at . At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law." #J-18808-Ljbffr