Retail Associate

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings—all while providing a fun and exciting treasure hunt experience. What we offer Success: Our winning team pursues excellence while learning and evolving Career growth: We develop industry leading talent because Ross grows when our people grow Teamwork: We work together to solve hard problems and find the right solution Commitment to Diversity, Equality & Inclusion and community: We celebrate backgrounds, identities, and ideas, because our differences make us stronger, and we strive to be a positive force in our community. General Purpose The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best‑practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals. Essential Functions Understand that safety is the number one priority and practice safe behaviors in everything they do. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keep the floor clutter‑free, clear egress to emergency exits, and immediately correct or report unsafe conditions or practices. Treat all customers and associates with respect and courtesy; remain friendly and professional at all times. Recognize fellow associates using company recognition programs. Assist customers in any way necessary—be register‑trained, assist with merchandise, and answer customer questions politely and knowledgeably. Greet all customers with eye contact, a smile, and a “hello,” and say “thank you” with every register transaction. Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately and handle all customer issues courteously, calling a member of store leadership when needed. Represent and support the company brand at all times. Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas—including the front end, sales floor and restrooms—to maintain merchandise, customer and team areas. Maintain a professional appearance and adhere to the company’s dress code at all times. Perform daily assigned sizing and recovery per company best practice to keep the store neat, clean and organized. Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers. Understand the Loss Prevention Awareness program, the Shortage Highway, the store protection specialist (SPS) position (where applicable), and merchandising protection standards. Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise. Follow all mark‑out‑of‑stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and the notification of store leadership to review and approve all disposals. Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintain a high level of awareness and accuracy when handling bank‑able tenders. Demonstrate a sense of urgency to efficiently perform role. Maximize productivity by executing all store best practices and minimizing steps and touches in workflow. Competencies Manage work processes Business acumen Plan, align & prioritize Build talent Collaborate Lead by example Communicate effectively Ensure accountability & execution Qualifications and Special Skills Required Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative & pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA Use all store equipment, including PDTs, registers and PC as required. Spend up to 100% of working time standing, walking and moving around the store. Bend at waist, squat, kneel, climb, carry, reach, and stoop regularly. Occasionally push, pull and lift more than 25 pounds. Use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. If working stockroom shifts, push, pull and lift more than 20 pounds. Supervisory Responsibilities None Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws. Compensation Base pay range: $17.25 – $17.75 per hour. The range depends on factors including experience, skills, qualifications, relevant education, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industry: Retail Location: National City, CA #J-18808-Ljbffr