UFC GYM Fitness PT Sales Admin

GENERAL SUMMARY The Fitness PT Sales Admin is responsible for ensuring a positive customer experience personally and through the Coach’s supervision. The role delivers great member service along with Private Training and Supplement revenue, addresses member concerns, employee relations issues, and oversees scheduling and time‑keeping activities. The position requires 7‑day a week availability, including both morning and evenings, and is focused on achieving revenue goals for Private Training and Supplements. Benefits Bonus based on performance Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Training & development Tuition assistance Vision insurance Wellness resources ESENTIAL DUTIES & RESPONSIBILITIES Sell and conduct Private Training & Small Group Training sessions with members. Execute prospecting strategy, conduct guest tours, and complete sales of staff during the turnover process. Service Intro PT packages, build value, and re‑sign clients on full programs to hand off to coaching staff. Prospect members in person and digitally to generate complimentary appointments for personal training programs. Accurately administer client programs, supplement purchases, measurement tracking, and workout programs; arrive on time, prepared, and attentive for training appointments. Assist in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, and workshops. Achieve monthly revenue objectives for Private Training and Supplements as set by the company. Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President, and staff to identify issues and clarify desired behaviors. Administer company policies related to the sales process. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate directly with clients to arrange sessions, meetings, or service visits based on their availability. Maintain up‑to‑date scheduling records and adjust for changes or cancellations. Handle member service matters such as tours of the club, explaining services offered by the Coaching Department, and signing members up for training agreements and appointments. Mediates member issues and concerns in a timely and effective manner, escalating when appropriate. Perform administrative and housekeeping duties within assigned areas as needed; alert the operations staff of repairs and maintenance needs; conduct daily facility walkthroughs. Supervise coach sales activities, review agreements, and prepare daily paperwork. Comply with operational procedures and follow up with compliance checks through monitoring of club systems and employee performance. ORGANIZATIONAL RELATIONSHIPS The Fitness PT Sales Admin reports directly to the Fitness Manager and/or General Manager and enforces all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees. REQUIRED QUALIFICATIONS In depth knowledge of Personal Training techniques from assessment to program design, and sales. Ability to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; friendly, enthusiastic, and maintaining a positive attitude. Strong customer service focus; professional responses to guests, members, and staff. Ability to follow oral and written instructions and communicate clearly and concisely. Strong organizational skills; ability to organize and prioritize multiple tasks. Computer proficiency with basic skills in Microsoft Word and Excel. Adherence to meal and rest break periods; must clock in and out for all shift times. Minimum one certification recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED required. Four‑year degree in a related field preferred. Minimum 2 years of related experience. Experience in management/employee relations preferred. Physical requirements: regularly stand; lift heavy weights, squatting, bending, reaching, spotting; prolonged standing and walking; lift up to 45+ lbs. Seniority level Entry level Employment type Full‑time Job function Other #J-18808-Ljbffr