Store Manager

Store Manager - The Woodlands 1620 Research Forest Dr, Ste 150, Houston, TX 77381 The Store Manager (SM) is the heartbeat of a Tiff’s Treats Cookie Delivery storefront and kitchen, ensuring every customer enjoys a warm, delightful experience. In this role, you’ll lead a dynamic team, oversee daily operations, and create a positive, high‑energy work environment while upholding company policies and driving store performance. Your responsibilities will include managing staff, optimizing shift execution, maintaining a clean and organized store, and ensuring exceptional customer service. Beyond daily operations, you’ll also play a key role in achieving financial goals, developing future leaders, and fostering a culture of excellence. This is a full‑time, exempt, salaried position. The schedule will be flexible, yet varied, encompassing day, night, and some weekend shifts, typically between 7 AM and 11 PM. What You’ll Do People Leadership & Team Development Lead recruiting, hiring, onboarding, and staff development efforts to build a strong team. Conduct performance evaluations, manage improvement plans, and provide regular feedback to team members. Ensure HR compliance and uphold company policies while fostering a positive and collaborative store culture. Train team members in operational and customer service excellence, ensuring consistent execution of company standards. Identify and mentor high‑performing employees for promotion to leadership roles. Mediate disputes among team members to maintain a positive and productive work environment. Lead and manage a team of 7‑15 employees per shift, ensuring smooth operations. Store Operations & Efficiency Oversee ordering and inventory management to ensure stock availability and minimize waste. Manage shift schedules, approve time‑off requests, and ensure adequate staffing levels for smooth operations. Maintain a clean, organized store and kitchen environment, adhering to health and safety regulations. Execute and audit opening, closing, and daily operational procedures with 100% accuracy. Utilize internal communication tools effectively to align the team with company goals and expectations. Ensure all store equipment is functioning properly and schedule repairs as needed. Identify opportunities to streamline workflows and improve operational efficiency. Conduct regular safety checks and training to ensure a hazard‑free workplace. Stay updated on local health, safety, and labor regulations and ensure the store meets all compliance requirements. Provide weekly and monthly reports to District Managers on store performance, challenges, and successes. Sales & Customer Experience Lead by example to deliver exceptional service to every customer and uphold Tiff’s Treats’ service standards. Train and inspire staff to provide the "Tiff's Treatment" in every guest interaction. Champion company initiatives, including Local Store Marketing (LSM) efforts to engage the community. Resolve customer concerns promptly and professionally, ensuring customer satisfaction. Support the front‑line team by greeting customers, taking orders, and ensuring order accuracy. Route deliveries efficiently to maximize speed and accuracy. Represent the store in community events and partnerships to enhance brand presence. Regularly collect and act on customer feedback to improve store performance. Profitability & Business Growth Analyze profit and loss (P&L) statements to identify opportunities for improvement. Meet or exceed monthly store metrics and financial targets through strategic management. Support Local Store Marketing (LSM) initiatives to drive community engagement and sales growth. Monitor inventory levels and manage costs effectively to minimize waste and control expenses. Create and manage store budgets in collaboration with District Managers. Monitor expenses and identify cost‑saving opportunities without compromising quality. Work with District Managers to set and execute short‑term and long‑term store goals. What We’re Looking For Leadership Experience: 2+ years in food service, hospitality, or retail. Sales and Customer Service: Demonstrated success in driving sales and delivering customer service excellence. Flexibility: Must have open availability, punctuality, and exceptional attendance. High‑Volume Experience: Maintain composure and positivity during rush periods. Self‑Motivation: Proactive with a can‑do attitude, willing to take initiative. Team Leadership: Excellent communication skills, approachable, and available for staff discussions. Problem‑Solving: Strong analytical skills and ability to handle complex situations effectively. Quick Learner: Adaptable to new procedures and responsibilities. Sweet Perks Cookies on Us – Enjoy up to six dozen free cookies per week. Paid Time Off – Recharge, relax, and enjoy well‑deserved time off Comprehensive Benefits – Generous contributions toward medical and dental insurance for eligible employees and their families. Retirement Savings – 401(k) program with company matching after just six months. Support When You Need It – Access to our Employee Assistance Program. Career Growth – We love promoting from within—some of our original team members from 1999 are now executives Physical Requirements Must be able to lift, carry, and grasp up to 50 lbs. Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc. Must be able to ascend/descend stairs while carrying up to 50 lbs. Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs. Ability to occasionally bend, twist, and reach items up to 50 lbs. Repetitive motion of the wrists/arms/hands. Must be able to manage multiple tasks effectively and safely as lone worker in the store. Ability to execute all required cleaning procedures for a commercial kitchen environment. Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment. Ability to clearly hear and speak over the telephone. Perform computer work in a stationary position for extended periods. #J-18808-Ljbffr