Deputy Executive Director, ERFC Operations

Summary Assists the executive director with the member services and communications programs of the Educational Employees' Retirement System of Fairfax County (ERFC); designs, recommends, and oversees the implementation of strategic initiatives that continually develop brand marketing and customer services in alignment with office goals; serves as a liaison to the Board of Trustees, School Board, Division Superintendent, and Leadership Team. Qualifications Required Any combination of education and experience equivalent to a bachelor's degree in business administration, human resources, marketing, communications, or related field. Six (6) years of experience in employee benefits operations, business administration, customer service programming, market branding, and/or investment communications, some of which shall have been in a supervisory or leadership role. Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience. Knowledge of management principles and techniques of pension fund administration, employee benefits, or business administration. Proficiency in the use of technology and data compilation, analysis, and reporting. Ability to coordinate and communicate a variety of policy and pension plan matters between political leaders, boards, and trustees. Ability to manage a variety of administrative, operational, and fiscal issues by analyzing information, evaluating results, and choosing the best approach to short- and long-term problems. Ability to act as a skilled change agent and utilize negotiating skills to manage confidential information and navigate sensitive organizational situations. Ability to budget, plan, organize, direct, and supervise work of personnel. Ability to design and implement continuous process improvement projects to ensure the highest quality service is provided to members and other stakeholders. Ability to communicate effectively through public speaking and presentations, business and technical writing, and strong interpersonal skills. Preferred Master's degree. Public pension fund experience. Certified Employee Benefit Specialist (CEBS). Project Management Professional certification (PMP). Knowledge of federal and state law governing public employee retirement systems. Familiarity with PensionGold, Lawson, or other pension software applications. Major Duties/Essential Functions Plays a key role in achieving the objectives and goals under ERFC's long-term strategic plan and implements action plans for the accomplishment of these goals. Directs, projects, and ensures the development of appropriate reports that are mandated by law or required by senior management and/or the ERFC Board of Trustees for consideration and action. Presents information and recommendations to senior management team, FCPS School Board, or ERFC Board of Directors. Provides succession planning analysis and hiring plans to ensure the long-term stability and growth of ERFC. Directs market branding and communication development in support of strategic initiatives. Exercises leadership in project management that includes the development, planning, initiation, and oversight of key performance metrics, legislative administration, workflow process, and professional development initiatives and deadlines. Identifies areas of improvement and continually develops cost effective administrative policies and procedures that improve staff efficiency, business productivity, and customer service. Oversees strategic audit activities, including high-level reporting, related to operations and communications. Manages risk and matters of compliance related to local, state, and federal laws, regulations, policies, and mandates. Ensures implementation and compliance with newly enacted legislation and retirement plan changes. Evaluates and coordinates competitive requests for proposals (RFPs) and invitations for bids (IFBs) and makes recommendations for the selection and use of professional service providers. Researches new technology and provides recommendations that focus on continual improvement and future growth. Projects need for, manages, and is accountable for human, physical, and financial resources with the goal of maximizing the efficiency and effectiveness of the office. Reviews and approves staff professional training programs for team development and upskilling. Defines staff key performance indicators, completes performance evaluations, and implements professional development programs for direct reports. Collaborates with legal counsel, actuaries, and financial and/or investment advisors. Ensures proper auditing of ERFC benefit estimates and claims. Performs related duties as required or assigned. Work Environment/Physical Requirements This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Salary Range $131,815 - $200,525 Salary Grade Unified Scale-Schedule C/Grade 005-FCFPSA Office ERFC Contract Length 260-Day Contract Pay Frequency Monthly Percent Full-Time Full Time Job Type Finance/Accounting Open Until Filled Yes Re-Adv. Position No #J-18808-Ljbffr