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Project Manager, Professional Services Operations
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Project Manager, Professional Services Operations Atlanta, Georgia, United States; Scottsdale, Arizona, United States Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact We’re seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager, you’ll own core responsibilities that keep Global Services & Support running smoothly while driving continuous improvement. You’ll lead sales support and enablement programs, create and maintain dashboards, and set up implementation projects for success. This role is ideal for someone adaptable, action-oriented, and ambitious—ready to jump into any challenge, align cross-functional teams, and deliver measurable impact across the business. What You’ll Do Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Reports to: Senior Manager, Professional Services OperationsDirect Reports: 0 Operational Ownership Review pipeline deals to confirm the correct services are attached, partnering with Sales and Commercial Operations to resolve issues quickly and drive long-term improvements. Prepare, calculate, and validate service estimates, helping ensure hours are accurately scoped and aligned with project requirements. Equip PSO and Sales teams with training, playbooks, and tools. Support other ongoing business needs as they arise. Program & Project Management Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands‑on execution. Translate complex asks into crisp problem statements, success criteria, and measurable outcomes—then execute. Process, Systems & Scale Map workflows, document business requirements, and lead improvements to PSO processes and adjacent systems. Champion automation and standardization to reduce cycle time and rework. Coordinate with IT, Commercial Operations, and Finance on system enhancements and data integrity. Cross‑Functional Leadership Build trusted relationships across Commercial Operations, IT, Finance, Customer Success, and Sales. Communicate clearly to leadership and frontline teams. What You Bring Experience Bachelor’s degree in a related field or equivalent practical experience. 2-4 years in project/program management or operations with end-to-end ownership of cross-functional initiatives. Proven track record improving processes, understanding gaps in data, and driving change and impact. Strong alignment with Axon Values. Skills & Tools Familiarity with Excel and Smartsheet or similar. Knowledge of Salesforce, Power BI, or other is a plus. Practical use of AI‑powered tools to speed analysis, documentation, and execution. Approach Consultative and curious—you ask sharp questions, listen actively, and align solutions to real business needs. Clear, concise communicator—you simplify complexity for both executives and frontline teams. Reliable execution—you handle quick‑turn requests while driving longer-term projects to completion. Bias for action and improvement—you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness Programs Emotional & Mental Wellness support And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
