Financial Care Specialist I

6 months ago

Solana Beach, United States CEDARS-SINAI Full time
Job Description

Align yourself with an organization with a reputation for excellence Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation. Join us Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Tell me more:
Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.

  • Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook).
  • Demonstrates detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department specific systems and uses them effectively and efficiently.
  • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor.
  • Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy.
  • Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient’s needs.
  • Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
  • Negotiates and documents payment plans within established policies.
  • Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval.
  • Responds timely, effectively, and appropriately to deliverables.
  • Shares knowledge, time, and expertise to assist other members of the team.
  • Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
  • Identifies and responds appropriately to both internal and external customer needs using available resources.

Qualifications

Requirements:
 

  • High School Diploma/GED required. Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
  • A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.


Why Work Here?
 

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

 


Req ID : 3110
Working Title : Financial Care Specialist I (Customer Service)
Department : CSRC Customer Service and Self-Pay
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Financial Services
Job Specialty : Patient Billing
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $24.34 - $36.51

  • Financial Tax Specialist

    2 weeks ago

    Hallandale Beach, Florida, United States Creative Financial Staffing Full time

    Job Summary We are seeking a skilled Financial Tax Specialist to join our team at Creative Financial Staffing. As a Financial Tax Specialist, you will be responsible for analyzing and preparing tax returns, ensuring compliance with all federal, state, and local regulations.About the Role In this role, you will collaborate with cross-functional teams to...

  • INSURANCE SPECIALIST I

    2 months ago

    Pompano Beach, United States Patient Care America Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Insurance Specialist I is responsible for completing patient eligibility and benefits checks to determine patient coverage/responsibility for services including, but not limited to primarily major medical insurance benefits verification, complex insurance plan verification, and high volume PBM plans. The...

  • Financial Service Representative

    5 days ago

    West Palm Beach, Florida, United States Ithink Financial Full time

    Job Description: We are seeking a highly skilled and customer-focused Financial Service Representative to join our team at Ithink Financial. As a key member of our team, you will be responsible for providing exceptional service to our members by processing transactions accurately and efficiently. This role requires strong problem-solving skills, attention to...

  • Nurse Care Specialist

    1 week ago

    Vero Beach, Florida, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care, a leading provider of home health care services, is seeking highly skilled Registered Nurses to join their team in South River, New Jersey. As a Nurse Care Specialist, you will have the opportunity to deliver high-quality patient care and make a meaningful difference in the lives of your clients.About BAYADAAt BAYADA Home Health...

  • Financial Operations Associate WI

    6 days ago

    Deerfield Beach, Florida, United States Creative Financial Staffing Full time

    Accounts Receivable Specialist Job DescriptionJob Summary: As a key member of our finance team, the Accounts Receivable Specialist will be responsible for managing financial transactions by processing daily invoices. This role involves receiving, entering, and coding invoices while collaborating with department managers to collect payments in a timely...

  • Consumer Loan Sales Specialist

    3 months ago

    West Palm Beach, United States OneMain Financial Full time

    At OneMain , Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    I n the Role ...

  • Site Security Specialist

    7 days ago

    Pompano Beach, Florida, United States I Watch Services Inc Full time

    At I Watch Services Inc, we are seeking a highly motivated and detail-oriented Site Security Specialist to join our team.About the RoleThis is a challenging opportunity for someone who is passionate about ensuring public safety and security. As a Site Security Specialist, you will be responsible for maintaining a visible presence on site, patrolling...

  • Expert Financial Solutions Specialist

    7 days ago

    Long Beach, California, United States Financial Partners Credit Union Full time

    Financial Partners Credit Union is committed to empowering our members with expert financial guidance. We are seeking a skilled Financial Consultant to join our team and provide personalized financial advice and solutions.About the RoleThis role involves conducting thorough analysis of members' financial status, risk tolerance, and life stages to offer...

  • Financial Operations Specialist

    1 week ago

    Hermosa Beach, California, United States City of Hermosa Beach Isai Full time

    Job SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at the City of Hermosa Beach. This is a unique opportunity for an individual to utilize their accounting and technical skills in support of various financial functions, including accounts receivable, accounts payable, payroll, and record keeping.

  • Financial Expert

    4 days ago

    Deerfield Beach, Florida, United States Creative Financial Staffing Full time

    Tax Manager RoleOur client, a reputable 'Top 100' firm in the industry, seeks an experienced Financial Expert to join their team. As a leading provider of professional services, they prioritize employee engagement, offering opportunities for growth and development, as well as a supportive work environment with flexible scheduling.About the Role:As a...

  • Financial Operations Specialist

    6 days ago

    Virginia Beach, Virginia, United States Connect Talent Solutions Full time

    Job OverviewThe Financial Operations Specialist will play a vital role in ensuring the smooth operation of financial processes within our organization.This position requires strong analytical and problem-solving skills, with the ability to balance, process, and post daily revenues as needed.The ideal candidate will have experience working with hotel...

  • Mortgage Financial Specialist

    5 days ago

    Huntington Beach, California, United States Summit Lending Full time

    Unlock Your Potential as a Mortgage Financial SpecialistWe are seeking an exceptional Mortgage Financial Specialist to join our team at Summit Lending. As a Mortgage Financial Specialist, you will play a pivotal role in shaping the future of our company by providing top-notch mortgage loan services to our clients.About the RoleThis is an exciting opportunity...

  • Area Admin I

    4 weeks ago

    Solana Beach, United States Young Life Full time

    Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Job Specific Working Conditions: Hybrid role based in San Diego; work primarily remote with occasional on-site duties. This part-time role supports the Young Life area office through organized, efficient administrative and...

  • Bilingual Consumer Loan Sales Specialist

    1 month ago

    Long Beach, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to individual and branch...

  • Financial Operations Specialist

    6 days ago

    West Palm Beach, Florida, United States Creative Financial Staffing Full time

    Company OverviewCreative Financial Staffing is a privately owned company with 30 years of experience in the financial industry.

  • Family Services Specialist I

    4 weeks ago

    Virginia Beach, United States Abacus Full time

    Job DescriptionJob DescriptionJob title: Family Services Specialist I (Virginia Beach)Pay rate: $22.87Hours/Shift: Monday through Friday, 8 a.m. to 5 p.m.Family Services Specialist I This position is primarily responsible for the receipt, review and tracking of Guardianship reports using the State's case management system and various Excel...

  • Financial Control Specialist

    1 day ago

    Newport Beach, California, United States Marriott Hotels & Resorts Full time

    Job Description:We are looking for a Financial Control Specialist to join our team at Marriott Hotels & Resorts. In this role, you will be responsible for maintaining the integrity and accuracy of our financial information. You will verify and record financial transactions, maintain and secure cash and cash equivalents, and analyze and interpret financial...

  • Assistant Contract Specialist/Contract Specialist

    1 week ago

    Virginia Beach, United States Navy Exchange Full time

    Title: Assistant Contract Specialist/Contract Specialist (Level I/II) Location: United States-Virginia-Virginia Beach Job Number: 240003B1 Job Summary: Assists a higher level Contracts Specialist in performing contracting functions. Duties and Responsibilities: Performs all or a majority of the following representative duties: - Prepares solicitation and...

  • Financial Tax Provision Specialist

    2 days ago

    Hallandale Beach, Florida, United States Creative Financial Staffing Full time

    Job Description:Tax Accounting AnalystCompany Overview:Creative Financial Staffing is seeking a skilled Tax Accounting Analyst to join our team. As a key member of our accounting department, you will be responsible for tax compliance, including Federal and State returns, and communication with third-party firms.Job Responsibilities:Prepare and review tax...

  • Financial Operations Specialist

    1 week ago

    Jensen Beach, Florida, United States LHH Recruitment Solutions Full time

    Job DescriptionWe are seeking a detail-oriented and experienced Financial Operations Specialist to join our esteemed client's team in Stuart, Florida. The ideal candidate will possess strong accounting skills and a deep understanding of financial principles, with a passion for accuracy and compliance.The successful candidate will have the opportunity to work...