Regional Director of Operations

Regional Director of Operations Join to apply for the Regional Director of Operations role at Extended Stay America . Pay Range Payment range: $125,000.00/yr – $145,000.00/yr. Additional compensation: annual bonus. Position Purpose and Summary Ideal candidate must reside in the State of Florida. Directs and manages multiple hotel operations in a pre-determined geographical area to assure continual improvement in guest service, quality control, associate experience, operational soundness, innovation and financial performance. Major/Key Job Duties Ensures property managers are driving the company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and SafeWATCH). Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates in accordance with ESA Shared Values. Coordinates with Operations Management, Sales, and Marketing departments in the coordination of sales efforts, sales blitzes and targeted advertising efforts. Constantly develops and builds brand awareness in the area and forwards leads to other properties for follow up. Monitors financial performance on a daily, weekly, monthly and quarterly basis to ensure revenue and flow through objectives are being achieved. Analyzes P&L's to verify accurate financial representation on monthly Variance Letter. Reviews collection of guest balances, direct bill receivables, commission payments by vendors and issuance of refund checks. Review labor standards on a weekly basis to ensure satisfactory controls are in place. Works with management team on problem areas to improve efficiency. Recruits, hires, trains, motivates and develops team members to assure proper adherence to standards. Conducts coaching and counseling sessions with managers as needed and performs mid‑year and annual performance appraisals. \>Responsible for sales and rate strategies in the region, working in conjunction with the sales and revenue management team. Provide direction regarding the implementation of revenue, sales and service plans to maximize results. Conducts site audits and inspections to ensure interior and exterior of physical hotel exemplifies quality and safety standards. On a monthly basis, utilizes the Site Visit Summary to communicate with property management staff, set improvement goals, celebrate successes and ensure quality standards are met in the KRA's. Work to build solid client relationships in the region and with General Managers and staff at each assigned hotel. Monitor and identify needed changes to existing tactical and strategic plans for the hotels. Other Duties Responds to guest issues and concerns in a timely fashion to ensure satisfaction. Oversees maintenance and renovations at regional properties to ensure physical assets of the company are kept clean, safe and up to date. Sets professional and property level goals with District Managers. Benefits Weekly Pay for hourly associates Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid – Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Minimum Qualifications Bachelor's degree in Business or related field, four years of experience managing property level and multi-property level hotels, or the equivalent combination of the two. Knowledge, Skills, Abilities & Competencies Must have a thorough knowledge of the market, competition, and the demand generators for each property within the region. Demonstrated effective verbal and written communication skills for the purpose of providing information to guests, vendors, senior management and staff. Strong problem solving and time management skills required. Conflict management/resolution and negotiation/persuasion skills critical. Environmental Job Requirements Extensive travel is required. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The associate is occasionally required to use hands to finger, handle, or feel objects, tools, or controls and climb or balance. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Seniority Level Director Employment Type Full‑time Job Function Management Industries Hospitality Legal Compliance ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Contact Get notified about new Director of Operations jobs in Florida, United States . #J-18808-Ljbffr