Assistant Store Manager

Overview Work Location: Vienna, Virginia, United States of America Hours: 40 Pay Details: $30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business: Personal & Commercial Banking Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Job Description The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Responsibilities (Depth & Scope) Lead a team of advice and service colleagues to achieve individual and store objectives, delivering legendary customer and colleague experiences and meeting performance goals. Provide day-to-day team leadership and direction to ensure effective/efficient delivery of personalized/complex service and advice, while maintaining compliance and regulatory guidelines. Oversee the most complex or diverse sales advice activities involving multiple steps, systems, partners, and complexity. Demonstrate knowledge of financial concepts and a broad range of products, services, and tools; apply TD’s consultative approach to deliver end-to-end customer advice (educational content, consultative support, proactive insights). Drive and reinforce advisory activities through coaching, oversight, and communication; ensure proactive product recommendations align with customer needs and complex banking requirements. Remain informed about the local market, competitive offers, and economic trends to support advice recommendations. Handle high-risk issues and determine appropriate resolutions. Coach the team on advice giving strategies and product/service knowledge; establish daily/quarterly/annual objectives. Deliver end-to-end advice by providing information/tools for financial management and real-time insights. Identify advice opportunities and referrals to support business growth; participate in community events and promote the TD brand. Engage with customers/prospects, manage leads (self-generated and partner referrals), conduct outbound outreach, set/host appointments, and prioritize leads. Education & Experience Undergraduate degree or equivalent experience 2+ years of experience working with customers and/or sales in any capacity or equivalent Supervisory or leadership experience preferred Demonstrated ability to provide legendary customer service Strong verbal and written communication skills Sales and operational management skills Ability to manage competing priorities Previous consumer and residential lending experience preferred Proficient in Microsoft Office; knowledge of banking products and services preferred Demonstrated organization, interpersonal, communication and decision-making skills Expense management proficiency Notary license (Preferred) Active NMLS registration required at hire to engage in loan product conversations Accountabilities Customer Accountabilities: Create an environment where customers are warmly engaged; listen actively and ask clarifying questions. Contribute to business objectives by attracting, acquiring and retaining customers and referrals to grow profitability. Foster strong partnerships between colleagues handling day-to-day transactions and platform bankers/partners for effective referrals. Lead customer service activities; support customers through challenging times with financial knowledge to meet needs. Maintain optimal scheduling to meet customer demands and compliance requirements. Serve as escalation point for problem resolution and educate customers to prevent recurrence. Develop personal connections to understand and help customers achieve goals. Support TD’s Customer Service Strategy; consider impact on TD, customers, and stakeholders. Provide excellent service when dealing with internal partners, vendors, and customers. Maintain a professional, inviting store environment in line with policies and regulatory requirements. Shareholder Accountabilities: Lead and drive operational compliance of store operations, including teller and platform operations. Oversee daily processes/transactions; ensure quality of work and store efficiency. Adhere to bank policies, procedures, and pass audits; may perform daily store operations (account maintenance, wires, cash management, opening/closing). Develop and lead the Store in an Operational Excellence plan; manage vaults and audits; identify and mitigate risk and ensure compliance. Ensure documentation reflects customer intent and regulatory requirements; support process improvements and due diligence for customer transactions. Employee/Team Accountabilities: Lead a high-performing team with ongoing feedback, performance reviews, coaching, and development. Reinforce and embed TD’s shared commitments; set and monitor team performance objectives; ensure policy compliance. Share knowledge and ensure timely communication with partners and other teams; support change management and recruitment to achieve diversity and business goals. Act as a brand champion for the business area and the bank, internally and externally. Regulatory & Compliance OCC Language: This position falls within the definition of Loan Originator under Regulation Z and related SAFE Act requirements; eligible for NMLS registration; background and credit checks required. Physical Requirements Job involves varying physical activity; list includes sitting, standing, walking, lifting, reaching, etc. as specified in the original description. Additional Information Our Total Rewards Package includes base salary, incentive awards, benefits, retirement plans, PTO, and other programs. Colleague development, training, onboarding, interview process, and accommodation information are provided. TD Bank is an equal opportunity employer; accommodations are available upon request. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr