Director, AI and Automation, Financial Crimes Risk Management

Director, AI and Automation – Financial Crimes Risk Management (FCRM) Join the Financial Crimes Risk Management (FCRM) team at Schwab as Director, AI & Automation. In this role you will lead the delivery and ongoing governance of solutions that protect clients and the firm by accelerating conduct risk, AML, and fraud detection, investigation and response through Robotic Process Automation (RPA) and Artificial Intelligence (AI). You will own the RPA and AI roadmaps, operationalize them, and maintain risk controls for the systems within FCRM while relying on enterprise data platforms for data access, quality, classification and retention. Key Responsibilities Lead a team to improve operational efficiency using RPA and AI. Define and maintain the FCRM AI and automation strategy and multi‑year roadmap across detection, investigations, operations and risk mitigation. Prioritize use cases against risk impact, feasibility and regulatory readiness; drive parallel runs and controlled rollouts in concert with governance. Architect AI solutions (ML models, agentic workflows, orchestration, guardrails) that consume governed data via approved interfaces. Operationalize Schwab’s Responsible AI and AI Risk Management standards within projects (documentation, explainability, lineage, monitoring, rollback plans). Partner with the SEDA Director to align AI strategy with FCRM, CRM and Schwab priorities and deliver a roadmap that drives risk management and operational excellence. Strengthen foundational capabilities by enhancing data governance, trust and architecture to support AI‑driven automation and improve data discoverability and usability across FCRM. Re‑engineer processes using First Principles methodology to embed automation and AI into core workflows for maximum impact. Deploy advanced AI capabilities and automation such as natural language interfaces, pattern recognition, predictive and generative AI to accelerate investigations, improve reporting and enable proactive risk detection. Advance automation in Conduct Risk, AML and Fraud to streamline processes, ensure consistency and deliver measurable cost savings. Collaborate with stakeholders across FCRM, CRM and Schwab to align automation and AI initiatives with organizational priorities and regulatory expectations. What You Are Good At Strategic and operational leadership in automation and AI for financial crimes risk management. Change management and process re‑design in manual and risk‑based environments. Lateral leadership and cross‑functional collaboration. Multitasking and prioritizing diverse tasks across Conduct Risk, AML and Fraud. Providing written and verbal updates to management on strategy, initiatives and risk concerns. Demonstrating initiative, innovative thinking and cross‑functional collaboration. What You Have Deep understanding of automation, AI, and related processes. Experience leveraging algorithms, machine learning and AI for financial crimes prevention, detection and investigation. 10+ years’ experience in risk analytics and automation in financial services. Significant management or supervisory experience. Demonstrated change management, analytical and strategic capabilities. Strong relationship‑building and stakeholder engagement skills. Effective problem‑solving skills with minimal guidance. Effective time management and multitasking skills. Outstanding interpersonal, influencing and communication skills. BS/BA degree required; advanced/professional degree or securities license(s) a plus. What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning and a culture of trust and collaboration. Benefits include: 401(k) with company match and employee stock purchase plan Paid time for vacation, volunteering and a 28‑day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental and vision insurance Seniority Level Director Employment Type Full‑time #J-18808-Ljbffr