Senior Manager, Partner Communications AI

About the team At Zillow, our mission is to give people the power to unlock life’s next chapter. Zillow’s Artificial Intelligence Org plays an important part in delivering unique AI-powered experiences for the hundreds of millions of customers who visit Zillow websites each month. The Partner Communications AI team leads efforts to transform how real estate agents, their clients, and our ZHL loan officers communicate by leveraging cutting-edge AI and ML. This team builds innovative GenAI solutions that enhance partner engagement, streamline communication workflows, and deliver personalized, unbiased, and consistent interactions. This will enable our partners to scale their relationships, provide a superior experience, and foster stronger, more personalized collaborations. About the role Zillow is seeking an experienced leader with a deep background in modern NLP and GenAI as well as a strong desire to innovate. As the head of the Partner Communications AI team, you will lead a talented group of applied scientists, software developers, and machine learning engineers to develop new GenAI and ML services and experiences. You will be accountable for the efficiency and effectiveness of the team, positioning them to thrive. You will partner with the team\'s product manager to drive the development and implementation of AI/ML solutions that will revolutionize how real estate agents and loan officers communicate with homebuyers and each other. This role requires a curious mindset, a willingness to navigate complex challenges, and a passion for introducing advanced AI to critical business functions. You Will Get To Lead, mentor, and develop a high-performing team of 5 to 8 machine learning engineers, applied scientists and software engineers. Stay abreast of Generative AI developments, tools, and trends. Partner closely with AI and product leaders to define the vision, strategy, prioritization, and execution for AI-powered partner communications. Build Agentic workflows and work on Agentic AI applications. Contribute to the long-term vision for AI and Machine Learning within Zillow's partner engagement initiatives. Collaborate with principal scientists and engineers to design and implement robust, scalable AI solutions. Foster a culture of innovation, collaboration, and accountability, maintaining high standards for quality and impact. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $220,600.00 - $352,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $209,600.00 - $334,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are We are seeking a candidate with a strong background in Machine Learning with a particular focus on natural language processing and generative AI. The ideal candidate will possess: Strong understanding of Natural Language Processing and Generative AI fundamentals. 3+ years of management experience, ideally leading AI or Machine Learning teams. 5+ years of experience in AI development from prototyping and exploration through to scaling applied research into operational production systems. Experienced in evaluating GenAI applications and tying them to business outcomes/impact Vision and passion for AI and Machine Learning use cases and applications, particularly in communication and engagement. Strong communication skills and a track record for cross-functional collaboration and delivery. A genuine commitment to supporting the growth and development of your team's careers. A graduate degree in CS, Statistics, Applied Math, or a related STEM field, or equivalent experience in an applied research setting. Preferred Qualifications: Familiarity with the real-estate domain, especially with the day to day lives of real estate agents or loan officers. Expertise with GenAI tools and evaluation frameworks (e.g., LangChain, HITL, RAGAS, LangGraph, etc.). Publications in Machine Learning or AI-related journals and conferences. Experience leading teams that leverage Databricks for their ML development and deployment Doctoral-level degree in a STEM-related field. Transferable Skills At Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you\'re in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. #J-18808-Ljbffr